- Report: #1525463
Complaint Review: Kubota Tractor Corporation -
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Kubota Tractor Corporation
United States
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http://www.kubotausa.com/
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Kubota Tractor Corporation Kubota USA Kubota does not stand behind warranty or products!!
Do NOT purchase a Kubota if you want a company to not stand behind their products and warranty!! I am NOT one to bash or give bad reviews but I feel like people should know how Kubota treats their loyal customers and not have to go through what we are right now. My husband and I have purchased 5 pieces of Kubota equipment and several attachments from Oakway Tractor in Seneca, SC over the last roughly 10 years. My husband has had 2 skid steers in the past few years and the most recent one being only 18 months old with 1028 hours on the machine. The first SVL-75 skid steer he purchased had engine problems and Oakway Tractor could not get a new engine for over a year and in my husbands line of work he can not be down a machine so he traded the SVL-75 with engine problems in for a new SVL-97-2. The NEW SVL-97-2 is only 18 months old with 1028 hours and they say it needs a new engine and Kubota along with Oakway Tractor does not want to stand behind their 2000 hr/ 24-month warranty!!!!!!!!! They want us to pay $31,000 for a new engine along with $2,000 to install. They also want to point the finger at our insurance company to be the ones to cover the engine instead of Kubota warranty coverage which is absurd! It makes me sick to know that they do honest and hard-working people this way and try to get away with it. (I’ve heard three other stories of similar situations that customers have been done the same way) Kubota warranty is not worth the piece of paper that it is written on and neither is the dealership for not trying to do more for their loyal customers. Along with putting everything on us to try and get Kubota Corporation to cover the engine. It’s a known fact Kubota has issues with their engines but it is easier to point the finger at others instead of standing behind their products and warranty!! Do yourself a favor and do not make the mistake of purchasing a Kubota!!! We will NEVER own another Kubota or anything with a Kubota engine in it ever again if Kubota does not stand behind their warranty!!! We have reached out to Kubota corporation via email and voicemails but we have yet to be contacted after 3 weeks of trying to get answers. Please feel free to share with your family and friends so it saves them the headache and financial burden of dealing with Kubota with their lemons.
1 Updates & Rebuttals
Flint
Rolla,Afghanistan
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#2General Comment
Fri, March 31, 2023
What is the problem with the engine, why does it need to be replaced? Why are they denying your warranty claim? Why do they want you to go through insurance? I did some googling, and it does not seem like this is a common problem. The fact that these machines seem to be barely lasting longer than a year does seem to suggest some kind of issue with how you are using them.
