- Report: #1505001
Complaint Review: KitchenAid Appliances - Michigan Benton Harbor
Reported By:
George -
OAKLAND PARK, FL - Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
KitchenAid Appliances
553 Benson RD. Michigan, 49022 Benton Harbor, United States
Web:
www.kitchenaid.com
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KitchenAid Appliances Waiting 6 months for gas oven part. Michigan Benton Harbor
I have a top-of-the-line KitchenAid gas range, KSGB900ESS0, original cost $2,400. Some parts of the oven are no longer in warranty. Two months ago, the oven would not go on and display was showing an error. I contacted the KitchenAid authorized repair. They came on site and determined 2 parts needed to be ordered. It is now 2 months later, and they are still waiting for the part. Every two weeks the authorized repair company would inform us that the part was due in 2 more weeks. I contacted the Whirlpool parts dept., KitchenAid's parent co. and warehouse. They said the part was still not due for another 4 months. Assuming the part arrives in 4 months, this is a total of 6 months without use of the oven.
I contacted KitchenAid several times and spoke to a higher level of support. The outcome was I just have to wait. My suggestion to get the same part, which was available from outside distributors, was not accepted. I suggested to get the part from an existing oven in their warehouse, or to just replace the oven were also rejected.
This is still a current model sold in most appliance stores. There is no reason for KitchenAid to not plan for parts to support their sales and customers. And if circumstances brought about this situation, then KitchenAid should go the extra step and do what is needed to support their customers. Would anyone buy a car from a company who could not get parts? The Kitchen Aid solution to just wait 6 months or more without the use of their oven is unacceptable.
