On Oct 10th, I visited the sight of familygokarts.com. Saw prices of the go karts, it said free shipping. So I made a call on Oct 10th 3:51pm and asked some questions. I spoke with Jeff. He stated 5 to 7 days to ship, and that he had a used unit. He sent me a pic. On Oct 11th 10:44am I texted him back stating that I would order a new one online. On Oct 11th, I called in again to their main line and spoke with another rep. I asked her about the ACH instant transfer. She said it would be instant and ship instantly and would have it by Oct 22nd. I called back at 11:10am to ask another question and was told someone would call me back. October 13th, I made the purchase.
Oct 13th, Lisa called and told me that it would take 7 days for the check to clear. I said, well then lets do the credit card payment and add paid rush shipping and CANCEL the check. I gave her my card numbers and she agreed it would be there by the weekend of the 22nd. Friday Oct 14th, I noticed they also deducted money from my bank account. I called, she said they made a mistake, but if I can get her a copy of the check by noon they wrote and filled out, they could guarantee I get it by Oct 22nd.
I addressed the issue that it was submitted for more than agreed to or invoiced. They invoiced and I agree to $2311.80. They wrote the check out for $2581.63. She said shed have to talk to someone about that. I stressed that I needed this unit before Oct 22nd, she said no worries. She also stated there would NOT be free shipping as advertised. I said that wasn't fair. She said I could cancel, but there would be a fee. I was stuck. However, the amount they submitted the check they wrote out on my behalf was not authorized by me.
On Oct 18th. I checked the tracking number Estes (The shipper) had provided. They said it would arrive the week of Oct 24th thru the 28th. They narrowed it down to Oct 27th. I called Family Go Karts and spoke with Jay. He said call Estes and “be nice” and see if they will make it quicker. Estes said they could for $3720.20. I declined and called Family Go Karts back and spoke ith Jeff. They said there was nothing they could do. I said I made the purchase on a promise that I would have it by the 22nd and also voiced my concerns with not being told the truth many times. Jeff claimed they had in fact made mistakes, over charged, and would help in any way.
So I called Estes shipping and had them hold it at their Minneapolis location to be picked up on Oct 21st by an approved carrier. I called Priority Currier to schedule the pick up. I called Jeff back and he said that they would help me with it. On Oct 18th, Jeff left a VM stating something about shipping. So on Oct 19th, I called Jeff back, and he claimed that it was supposed to be delivered the 21st. I told Jeff that I had proof it wasn't and that I needed to do a customer pick up, which on Oct 19th, was reflected. Estes stated that it was scheduled to arrive at their terminal on Oct 20th, to be picked up on the 21st, to be delivered by that Currier the following week Oct 27th.
Jeff failed to acknowledge this. I asked if he would honor the extended 1 year warranty I purchased and he said no. He kept yelling and berating me and was rude and his behavior and demeanor was extremely aggressive. All the calls between me, Family Go karts, and Estes are recorded. He refuses to refund me for the fraudulently written check, the extended warranty and refuses to give me free shipping and give me what I paid for. His reviews also show this behavior is ongoing and other customers have been ripped off.