Complaint Review: Intoxalock Ignition Innerlock - Urbandale IA

I’ve reached out to Intoxilock numerous times to no avail. I even asked to speak with a supervisor or manager. After waiting on hold for 45 minutes after weeks of calling I finally am connected to a women who was very demeaning. She gets on the phone and instantly is dismissive of everything I am telling her about my device.

I tell her my handset doesn’t work and that my vehicle wouldn’t start forcing me to have to take a Lyft to my job. The next morning I come out and try again and the handset is in lockout reset but my truck starts so I can go to work but now I have to take it into the calibration center to have the unit reset.

I call and tell them there is no reason it should be in lockout and the women tells me it was because my battery wasn’t charged yet it starts the next day? If the battery wasn’t charged it wouldn’t have started the following day at all unless the battery magically charged itself which is impossible.

 All these actions can easily be seen on the camera that is installed with the device in my truck but she refused to even look any further into anything I reported to her. While this woman continues talking down to me she says she will not remove the lockout fee and that if something is wrong with my device I can take it back to the calibration center and pay over $300 to have them test it and IF it is found to not work they will refund me. 

I explain to her that it works when it wants to and other times I can press the button numerous times and it will not respond. I can tell in her voice she doesn’t care and doesn’t believe me as she once again tells me the same thing about having it tested in a very demeaning and dismissive tone. You can see in the videos that the device does not respond and when it comes on it doesn’t register when breathing into it.

This is not the first time I have had a problem with this company. In 2019 the device reinfected me with strep throat 3 times. Once again they did nothing until I posted medical information online along with proof of having been reinfected with strep throat from their unsanitary device.

Only at this time did they reach out and replace the handset with one that looked like it came out of a junk bin asking me to please remove my review which I should have never done. So once again I had to inconvenience myself to drive to the calibration center which is 30 minutes away from me to pick up and install the handset. 

At this point I’ve absolutely had it with the lack of professionalism and how they treat their customers. I have kept records of everything and now I have taken video’s of the device so others can see for themselves seeing no one at the company wants to be bothered with actual customer support. This seems to be the only way to get anyones attention at this company.

I now have Asthma which requires me to use an inhaler this can be easily proven with my medical records once again which I will be happy to provide once I file a lawsuit. They lie about cleaning the unit when you have it calibrated. All that happens is a solution with a small amount of alcohol and air is blown through to test its ability to properly detect the presence of alcohol in a persons breath.

There is absolutely nothing that is done to clean or sanitize the unit. The moisture that accumulates inside the device after breathing into it stays there and is a breeding ground for bacteria. I am sure there is other bacteria but until I find a lab that can test for other contaminants I was only able to buy a black mold test kit from the local hardware shop. 

I also added the picture of the Petri dish test results for the presence of black mold which tested positive. This is what you are breathing into your lungs. I made a mistake and now I’m paying for it with my health. Companies bent over backwards during the pandemic to accommodate the requirements set forth yet this company did absolutely nothing to protect their customers health and safety and still does nothing.

When you call to have the device installed or even just to inquire about it you’ll instantly get someone right away that will hound you to install their device, both through email and by phone. I have kept all email communications from the original install as a lawsuit against this company is long overdue.

I have also reached out to numerous news media outlets so as they may run a segment and help get some traction behind this constant issue that they are allowed to get away with, with no repercussions, standards or accountability. The safety and health of Intoxilocks customers means absolutely nothing to them.

Once the device is installed if you ever have a problem getting someone to help you is near impossible. Numerous times through their app when I’ve had to take my truck in for service I’ve made it crystal clear that it was in for service and yet when it goes into lockout I have to spend ridiculous amounts of time on the phone just to get someone to reset the device so I am not charged.

This company, their product and their customer service doesn’t even rate a 1 star review. I don’t expect the company to follow through and at this point this is why a lawsuit is the only way forward. If you have to have one of these devices installed in your vehicle please go with any other company.

Although not having experience with other companies they may all be the same. I made a mistake hence why I had to install this device. Thatmistake does not give them the right to put my health and their other customers health and safety at risk exposing us todangerous bacteria and mold growing inside the tube of the device.

Intoxalock has absolutely no regard for your civil rights just because a person got a DUI or DWI does not give them the right to treat someone like a subhuman piece of trash. With that said I have also reached out to my state's Attorney General's office so they as well can look into this matter. Stay away from this company.