- Report: #1501256
Complaint Review: Hughesnet - Germantown Md/
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Author Not Confirmed
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Hughesnet
11717Exploration Lane Germantown, 20876 Md/, United States
Phone:
8772483658
Web:
hughesnet.com
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Hughesnet Lied about the services Germantown Md/
I was told that I would have great internet service with unlimited data and that I could use unlimited devices on the service with no interruptions or buffering.
About 3 or 4 days after installation the services started slowing down. After talking to several people in customer service I was finally told that I could buy extra GB starting at $9 for 3GB up to $75 for 25. I was also told on that phone call that for every 90 minute movie I watched I used up 200 GB and that's why it had slowed down. None of this was mentioned in the original call for the services.
So, in order to have the services that they promised me I had to pay my bill which was $66 a month and then a few days later buy more GB everytime my data slowed down to almost a screeching halt. I refused to give them another dollar and that's when the threatening phone calls and letters started.
Then I received a return box and a letter saying that I needed to climb on my roof, detach their equipment and send it back or I would be charged $400. Their services is nothing but a big rip off. I don't even see how they get to stay in business.
