- Report: #1525243
Complaint Review: Home Depot Credit Services -
Reported By:
KAREN -
GAINES, Michigan, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Home Depot Credit Services
United States
Web:
homedepot.com
Categories:
Business Rating:
(0)
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Home Depot Credit Services On 05/14/2022 I entered into a promotional agreement with Home Depot. The contract was made regarding the installation of new countertops in my home. The HD gave me an installation date of mid July 2022 and the name of the contractor they would send. No-one showed up from the contractor company. Ever. I notified HD and was able to cancel the contract. First it was completely cancelled and I was refunded what I had paid under the contract. Then out of the blue I was charged $379.39 under the terms of the initial contract. I have spent the last 8 months attempting in writing to get HD to explain this charge and remove it. I did not receive any goods or services from the 05/14/2022 agreement. HD has provided no document or receipt for that amount signed or authorized by me. The CONTRACT WAS CANCELLED and HD continues to bill me for $379.39 under the original contract. No-one in customer service or the finance department of HD can provide me with ANY DOCUMENT justifying a charge of $379.39. Now they are threatening me with reporting to the credit bureaus because Made up a charge. Will not investigate.
Home Depot Credit Services On 05/14/2022 I entered into a promotional agreement with Home Depot. The contract was made regarding the installation of new countertops in my home. The HD gave me an installation date of mid July 2022 and the name of the contractor they would send. No-one showed up from the contractor company. Ever. I notified HD and was able to cancel the contract. First it was completely cancelled and I was refunded what I had paid under the contract. Then out of the blue I was charged $379.39 under the terms of the initial contract. I have spent the last 8 months attempting in writing to get HD to explain this charge and remove it. I did not receive any goods or services from the 05/14/2022 agreement. HD has provided no document or receipt for that amount signed or authorized by me. The CONTRACT WAS CANCELLED and HD continues to bill me for $379.39 under the original contract. No-one in customer service or the finance department of HD can provide me with ANY DOCUMENT justifying a charge of $379.39. Now they are threatening me with reporting to the credit bureaus because ... your description ... United States
