- Report: #1486995
Complaint Review: Hertz - Grass Valley CA
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Hertz
Grass Valley, 95945 CA, United States
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Hertz.com
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Hertz Hertz Grass Valley, CA Hertz has my vehicle towed from their property and impounded and sold at auction. Grass Valley CA
I fell ill and ended up in the hospital. I ended up having my left leg amputated along with all my right toes. My wife didn’t have reliable transportation to get to and from the hospital so she rented from Hertz a few different times. She rented one vehicle for over 70 days.
Every time she rented, she left our Toyota pickup parked in the back of their property out of the way of anything and with their permission. When she called to let them know she was going to return the car she was told by the local rep that ‘corporate’ was going to charge her for storage of our truck. She said “bullsh*t”! That was never discussed at any time. She told the rep she wouldn’t pay that and said “I dare them!”
Well...when she returned the car she found that our truck had been broken into AND the battery was stolen. She immediately called AAA for a tow. AAA asked what was wrong with the vehicle she told them the battery was gone. So AAA claimed it was dismantled or something to that nature and it wasn’t covered!
At that point she informed the rep that she would need a few days to get assistance getting the vehicle since her husband, myself, was recovering from amputation. The rep said it would be fine until she could make arrangements to get the vehicle.
Two days later she called to say she was coming to get it. She asked the rep to check and be sure it was there. It was not!
She asked if it was towed. He said not that he knew of. She called CHP and was informed it was towed.
I was recovering from a life-changing surgery and she didn’t know what to do since we were absolutely broke. We decided to wait for notification from the lien holder and then fight it.
Unfortunatley, the letter wasn’t sent certified and we didn’t get it until it was past the ten day window to protest it.
So my pickup, which was my deceased father’s and was priceless to me, was sold at auction. She’s now driving one of their rentals and using all the Gold Club points she accrued over all this.
She’s afraid to tell me the situation but I’m pretty sure she’s out of points and just racking up ANOTHER bill we can’t afford. Unfortunately, we don’t have any options since they screwed is out of our vehicle.
They did this knowing full well I was just out of the hospital after having my leg and toes removed! Who does that?!?!?
1 Updates & Rebuttals
Jim
Beverly Hills,California,
United States
They Called Your Bluff
#2Consumer Comment
Tue, October 29, 2019
When she called to let them know she was going to return the car she was told by the local rep that ‘corporate’ was going to charge her for storage of our truck. She said “bullsh*t”! That was never discussed at any time. She told the rep she wouldn’t pay that and said “I dare them!” It sounds like they called your bluff. If you leave your truck in a company's parking lot, and they tell you they're going to charge you for storage unless you move it, the correct response would have been, "of course we will move it" because of course, they are allowed to do exactly that under the law. If they allow you to simply leave your car and they don't charge you for storing it, they do that out of courtesy under the assumption it would be there for a few days. I also love when your wife said, I dare them - because they called her bluff.
In short, your wife is an idiot.
Well...when she returned the car she found that our truck had been broken into AND the battery was stolen. She immediately called AAA for a tow. AAA asked what was wrong with the vehicle she told them the battery was gone. So AAA claimed it was dismantled or something to that nature and it wasn’t covered! The only way AAA would not have towed the vehicle is if more than just the battery was gone. If it was, then I could see AAA point.
She asked if it was towed. He said not that he knew of. She called CHP and was informed it was towed. Well, I think this answers the question as to why AAA didn't tow the vehicle. The CHP can legally remove derelict vehicles from a property at the property owner's request. The rep may not have known but this is where corporate called your wife's bluff.
I was recovering from a life-changing surgery and she didn’t know what to do since we were absolutely broke. We decided to wait for notification from the lien holder and then fight it. The only way you would have been able to fight it was to pay for the towing and storage fees. If you were broke, then there was really no way to fight it.
Your life changing surgery is laced through this entire report. It is also irrelevant. Had you simply called AAA and had the vehicle towed to your home, when the rental car company told you it needed to be moved out of their parking lot, none of this would have happened. So much for I dare them....and no, I don't work for the company....
