- Report: #1311979
Complaint Review: Helzberg Diamonds - Atlanta Georgia
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Helzberg Diamonds
4400 Ashford Dunwoody Rd. #1136 Atlanta, 30346 Georgia, USA
Phone:
770-804-9553
Web:
https://www.helzberg.com/store-locator/perimeter+mall.do
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Helzberg Diamonds Don't Care About You Atlanta Georgia
My wife and I about to celebrate our 5 years annivary. I want to surprise her by upgrading her diamond ring I bought at Helzber Diamond 5 years ago at Perimeter Mall, Atlanta, GA location. I was young and of course can't afford an expensive ring for her but I made a promise that one day I will get her a better ring with bigger dimond. Well that day is here...
After 5 years, I went back to Helzberg Diamond to upgrade to one I bought. I talked to sale rep and bought diamond ring worth $$$$. I was super excited and even paid an extra $50 to have it today otherwise I have to wait one whole week. So I got the ring and suprised her at our anniversary dinner. My wife was super super happy with the ring but it needs sizing.
I went back to Helzberg Diamond next day for sizing and they told me that it would cost additional $$ to add the beads for her finger size. My wife doesn't want to add the beads cause it makes the ring looks ugly. The sale rep told us that they can send in to custom made the ring for smaller size for my wife finger but it will take 6-8 weeks. We agreed to the terms and decided to wait for custom ring. Sale rep will call once new ring arrived, so we waited and waited and waited...
After 6 weeks, I called in Helzberg Daimond Perimeter Mall, Atlanta, GA to check on the status of the ring. First of all the manager can't even find my record and she says she will calls me back at 1pm. No word from the store manager so I called back again at 4pm just to find out my order in their system lack of descriptions of what exactly needed for the ring. The store manager has no idea about the status of my order. She then told that the jeweler passed away recently...I think. With that knowledge they never bothered to call me or my wife for 6 whole weeks or 8 weeks or never because my order lack of details so no one actually know what's going on. If I haven't called, they would never call me for status update.
Within that 6 weeks, my wife and I talked a lot how the ring is going to turn out. We have high hope after 5 years of waiting so we thought we can wait another 6-8 more weeks. No big deal since I'm long term customer with Helzberg Daimond. I'm sure they won't let us down.
It broke our hearts when they told us we can't have ring. They didn't even to bother to call or try different jeweler within those 6 weeks and left us hanging with high hope. This is a great example how sale rep don't give a sh*t about you. I didn't expect Helzberg Daimond falls into this category with such a horrible customer service. This is a new low for them. They will not see my face there again.
