- Report: #1526327
Complaint Review: Green Dot Company - West Chester OH
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Author Confirmed
Why?
Green Dot Company
P O Box 1070 West Chester, 45071 OH, United States
Phone:
8554591334
Web:
www.greendot.com
Categories:
Business Rating:
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Green Dot Company Go2Bank Purchased Green Dot Card at Walmart and said card was invalid when trying to activate West Chester OH
After purchasing a $35 Green Dot Pay As You Go Card at Walmart, I went online and used their site to activate but after entering card it said, 'Card is invalid' and rechecking the number entered it in again few more times still same response. I went to their website and tried to open a account but it also required the 16 digit number to open a account still same response.
Tried calling their support number but that number also had you enter the 16 digit card number + Social security number to get any farther but again, card number said invalid upon entry, and at no point anywhere in their customer service call setup does it give you any option to talk to a live person.
So without any means of getting through to customer service, I am out of 35$ and this is not first time I've seen it happen, one of my friends had same problem a year ago. I went back to the store and they could not refund my money but they did in response remove all the Green Dot Pay As You Go Cards from their shelves.
I would recommend anyone who is thinking of using these cards that some of them maybe invalid or compromised numbers on these cards and consider a alternative form of banking as it is very inconvenient to contact this company and they obviously have issues with having legitimate numbers on pre-paid cards that are in stores all across this country.
