- Report: #1484490
Complaint Review: Grange Insurance - Columbus Ohio
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Grange Insurance
671 S Hight St Columbus, 42306 Ohio, United States
Web:
www.grangeinsurance.com
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Grange Insurance WILL NOT PAY FOR A CLAIM Columbus Ohio
We were insured with this company from 9/14/12018 through 7/1/2019. Within this time...
1. I bought a new car in February of 2019, up until July 2019 I was dealing with the cars registration not being sent correctly to the state, at which one time my husband was pulled over due to an expired registration. The company did not have the correct vehicles listed for months even though I had contacted them regarding the changes immediately before leaving the dealership. I had to call the agent multiple times daily to get a call back and push the issue with underwriting for them to pay the fines that I DO NOT OWE.
2. June 19,2019 we were involved in an accident in the F250 in which lightning struck the vehicle while we were out of state. At this point, the agent never CALLED BACK. We were on the side of the road with NO roadside assistance or help from our insurance company. No offer to help with a rental or tow. We paid for the tow as well.
While all this, apparently our agent Cheryl retired leaving us to another agent in which we did not know or did not ever contact us. It has now been almost two months without the truck, we got it moved (on our own money and terms due to lack of help from Grange) to a second mechanic to fix the vehicle and the adjuster is dragging her feet.
She never answers the phone, only responds with emails. She lied about sending the supplement claim on 8/6/19 to the adjuster, who confirmed today he did not receive until 8/8/19.We are now still waiting for the truck to be approved for the fix which has been over 4 business days. This company lacks to communicate with their customers, lacks to offer any help to their customers, and I feel they are dragging the situation on due to us not having a current policy with them now, for obvious reasons.
At this point the manager nor the adjuster nor the claims rep will answer phone calls or return messages. They have left us with a $7500.00 bill and are not paying the entire claim. Our truck had a clean bill of health with proof from Ford prior to this incident and they are denying payment. They sent our a BODY adjuster, not someone who knows about internal parts
