- Report: #1529447
Complaint Review: Goldstar Tool Cutting and Sewing Supplies - Los Angeles California
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Author Not Confirmed
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Goldstar Tool Cutting and Sewing Supplies
921 E. 8th Street Los Angeles, 90021 California, United States
Phone:
2136238805
Web:
goldstartool.com
Categories:
Business Rating:
(2)
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Goldstar Tool Cutting and Sewing Supplies Golden Cutting & Sewing Supplies David Akhamzadeh, Chief Executive Officer at Golden Cutting & Sewing Supplies. never refunded or credited for returned equipment, sent incompatible hardware Los Angeles California
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Goldstar tools is a major scam!. Terrible quality tables, terrible support and flat out dishonest!
We bought, through Amazon a new machine and table. While the machine itself is well made, the table construction and quality was absolutely awful. bad welds throughout, warped frame, tabletop arrived with very obvious manufacturing screw ups, huge chipouts in the laminate with sloppy putty work to hide it, silk-screened metric markings are crooked and not even remotely accurate to measure off of. machine does not fit properly and required additional shimming to even remove the bobbin access plate. Foot pedal pivots are crooked and one had a completely broken weld. Motor shipped was incorrect model.
David, the owner, personally assured me over the phone, they would correct the issues.
I called back weeks later to see what was being done. I was referred to support. After nearly 2 weeks, We finally received a replacement foot pedal, but it was also bad quality and required bending to straighten the pivots.
I had also requested from David on the phone to exchange the brand new still boxed up motor for the correct servo motor on the original order and add needle positioner setup. He personally agreed to that and advised me to return the motor for credit/refund, which we had to pay shipping to return. Rather then credit or refund the cost of the incorrect motor He addidtionally charged us full retail price for the replacement servo motor and needle positioner, which we received about 2 weeks later. We returned the original shipped motor the same day we requested the replacement. We have neither received a credit, a refund, or even acknowledgement of GoldStar Tools having received our return. They have not responded to any of our persistent correspondence.
The new servo motor is fine, but the needle positioner unit remains unusable to this day as the installation parts they shipped were not correct and we have yet to receive any response from the company regarding the correct parts nor have we received any credit or refund. David will not return calls or acknowledge our continuing requests for support.
As far as I'm concerned GoldStar Tools has ripped us off for the motor and selling us a system we cannot use.
1 Updates & Rebuttals
Charles
United StatesAn update… Received the following response today directly from David…
#2Author of original report
Tue, December 19, 2023
Reading from the bottom up…. David’s questions only make my case that much more valid about him being dishonest. The pattern of deflecting blame to appear innocent of any wrong doing paints a clear picture of a narcissistic sociopath who has no morals or boundaries. He feels empowree by in-accountability and redirecting blame, when in-fact the evidence is showing up online in far too many recent online negative postings just like this one. So here is David’s 2 line response to my requests to resolve the 2 issues…. read from bottom up for context! Quote— what is the problem? can you call me? photo David Akhamzadeh CEO, GoldStar Tool 1.800.868.4419 | 1.213.476.1643 | www.goldstartool.com [email protected] 921 E. 8th Street, Los Angeles, CA 90021 youtube facebook twitter instagram linkedin tiktok App Banner Image IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof. __tpx__ From: Charles East Sent: Sunday, December 17, 2023 1:42 PM To: GST @ David ; GST @ Sales Subject: Fwd: status of resolving wrong parts for servo motor kit… David or whoever owns Goldstar Tool Since you have taken No action regarding refunding my returned motor, or ever corrected the wrong parts shipped for the needle positioner mounting, I have decided to take action and spread the word about you dishonesty and lack of willingess to correct the issue. I ran my business for 34 years and not once did I rip off my customers like you have done! If I had researched Goldstar BEFORE I bought ANYTHING from you, I would have seen all the negative feedback online about David and Goldstar. There is alot online and I will be adding mine to the growing pile of dis-satisfied customers. Thanks for the worst experience ever You earned my disrespect! I hope you and whoever reads this decides to correct the mistake, but after many months of no response to my previous emails or phone calls, I can only assume the company does not care about their reputation or continued business. I have taken my business elsewhere. ---------- Forwarded message --------- From: Charles East Date: Sat, Oct 7, 2023 at 2:53 AM Subject: status of resolving wrong parts for servo motor kit… To: Gold Star Tool It has been weeks since I received the servo motor and needle positioner kit and reported issues with wrong mounting hardware for the needle positioner. I beginning to regret doing business with Gold Star as this machine sits here without any resolution from your support team over something as simple as sending me the correct threaded shaft to fit our machine to mount the needle positioner. i have heard nothing since my last phone conversation with some individual with a strong russian accent who ([email protected]) called to discuss the problem and stated he would have to inquire with a technician about the improper fitting needle positioner mounting hardware provided in the kit. that was more than a week ago. I’m very disappointed with the lack of support from your company. the only communication I do receive regularly is repeated email requests to share my experience with your business in a survey. Given the current circumstances I’m inclined to provide unfavorable feedback about my experience thus far. Charles —end Quote
