- Report: #1528565
Complaint Review: Geniune Replacmeent Parts - Mary Esther 210 W. Hollywood, #241
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Author Confirmed
Why?
Geniune Replacmeent Parts
Mary Esther, 32569 210 W. Hollywood, #241, United States
Phone:
1-877-968-4335
Web:
https://www.genuinereplacementparts.com/
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Geniune Replacmeent Parts Seems like these people like to send wrong parts then what you ordered and then make you pay to ship to them. Mary Esther 210 W. Hollywood, #241
I have a PO that confirms what I ordered and yet they sent me another part. I have a packing label to confirm the wrong part they sent.
On top of that, they packed it poorly. They refused to pay for shipping it back and claiming I ordered that part when evidence shows otherwise and they know it. I come to find out they never will own up to screwing up and apparently they must have a sad little shipping dept to make that many mistakes. Yes, their prices are pretty good for applicance parts, but god forbid, if they send you the wrong part.
Given how often they do it, you will end up paying to have it returned. It cost me $26 dollars to return the part. I had to make a claim to PayPal and they refunded the entire amount i put couldn't cover my return shipping. I"m out 26 dollars which is the cost to send something back to these bozos who were the ones who screwed up in the first place.
I filed a complaint to the BBB and they wrong a long cut and paste of their "policies" which has little to do with the fact they sent me the WRONG part and not what I ORDERED as stated on the PURCHASE ORDER. Like people can have all sorts of idiotic "policies" but what they did is ethicially wrong. Good luck with getting the right part with them.
