- Report: #1496292
Complaint Review: Gearbest - Staten Island New York
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Author Confirmed
Why?
Gearbest
84 Granite Avenue, 2nd Floor Staten Island, 10303 New York, United States
Phone:
(347) 767-3793
Web:
www.gearbest.com
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Gearbest Purchased Drone Was Never Delivered After 5 Months Staten Island New York
Report Attachments
Original Drone Purchase Receipt
Extra Battery and Carrying Bag Receipt
I was looking to purchase a Hubsan Zino 2 drone. I went to the Hubsan website to purchase, but was re-directed to www.gearbest.com. I found the drone on the Gearbest website, and purchased it for $399.99 on January 11, 2020. I paid for it with PayPal.
On January 17, 2020, I also purchased an extra drone battery and carrying bag for $80.00 on the Gearbest website. After several weeks of waiting on the shipping confirmation, which I never received, I contacted Gearbest Support on the website. I received a response that the drone was in high-demand, and it was on backorder.
I also contacted Gearbest Support in March and April 2020, and received the same response from Gearbest, the product was in high-demand, and is on backorder. Now, 5 months after the initial purchase, I still have not received the drone or heard from Gearbest.
