- Report: #531586
Complaint Review: Gateway computers - Internet Internet
Reported By:
R. G. Davis -
Virginia Beach, Virginia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Gateway computers
Internet, Internet, United States of America
Phone:
8665393901
Web:
http://www.gateway.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Gateway computers Was told by Gateway Support that a recovery disk for my Gateway Solo 4026 Laptop would be shipped to me within 2 weeks. Now they are saying NO recovery disk is available for my laptop. Internet
My Gateway Solo 4026 Laptop crashed numerous times and was easily restored with the utilities provided. Then I had a crash that required a recovery disk from Gateway. Upon calling Gateway support I was promised that a recovery disk would be shipped to me for a fee of $20. After giving my Credit Card number and waiting nearly a month I decided to give Gateway Support a call. When I finally got a support person on the line I was informed that recovery media for my notebook was no longer available and that I would have to buy new Windows software from Microsoft!
I would never have bought a Gateway computer if I had known that they would discontinue support. Their image has been tarnished forever in my mind. When I go shopping for a new computer this evening it will definitely not be a Gateway. I hope Gateway goes bankrupt and out of business forever.
Anyone considering buying a Gateway Computer should think twice and avoid the misery of a computer with no support.
R.G. D
