Thu, January 17, 2013
I understand that you thought this kind of issue can be solved with an online repair but that is not always the case. The tech did what he could from a remote location. Your drivers were there, and hopefully your sound was not turned off. He cannot inspect your card nor try another card over the internet. Since you were out of warranty, it would have made more sense to go to a local shop. In that environment, you would have gotten a satisfactory resolution as the kind of diagnostics needed to fully follow through would have been available to the tech. Your frustration is valid but you need to understand remote repairs have some severe limits!