- Report: #1297134
Complaint Review: Ford Motor Company - Nationwide
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Ford Motor Company
Nationwide, USA
Phone:
1 (800) 392-3673
Web:
http://www.ford.com
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Ford Motor Company Customer Service gives the brush off. Dealership's hands are tied. Dearborn Nationwide
Ford Motor Company refuses to fix 5 year old problem with the Fiesta and Focus "auto" transmissions. All they're doing is band-aiding the problem with extended warrenties and constantantly replacing the failed parts with others that also fail. At around 48000 miles, and after months of trying to get a service person to not just give me "that normal for these transmissions" speech and finally loosing reverse gear, they finally looked at the problem. There where a leak visable. Turns out the main transmission seal had failed and the oil damaged the clutches and correded the throw-out bearing. Two weeks later it was finally fixed. Now with just about 64000 miles on it, I'm dealing with hard shifting and stalling into 2nd gear. It's also grinded through an intersection with my foot still on the brake. The dealership checked it out again and said that it's within Ford's specifications and there's nothing more they can do. The service rep game me the phone number for Ford's customer support and told me to basicly add my name to the large list of upset owners. First call, I got a rep that wouldn't really even give me a chance to talk. She seemed more intrested in trying to find a way to pin it on the dealership. After 3 attempts to call back I finally got another rep to update on my case. She gave me the brush off with the excuse "Since the problem hasen't escalated since dealership inspected it, there's nothing more we can do. If the problem get's worse, please call back." I don't feel safe in this car anymore. I've already sent an email to a law firm in PA that's created a lemon law case against Ford on this matter. Ford will be in the media spotlight just like General Motors was if someone is injured or killed by this issue, God forbid.
1 Updates & Rebuttals
Ford replacing engine/trans in Fiesta
#2Author of original report
Wed, June 29, 2016
Ford is quietly fasing out the engine/trans combo in the Fiesta with the next update (2018?). Even the name maybe dropped.
The time for pressuring Ford to own upto this is now!
