- Report: #1486477
Complaint Review: Flixbus - California
Reported By:
Kinga -
Los Angeles, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Flixbus
California, United States
Web:
https://www.flixbus.com/
Categories:
Business Rating:
(0)
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Flixbus They have vague terms and refused refund despite cancelling before 24 hours California
I booked a bus a few days before departure. I had to cancel and did it few hours after the booking. Their rules were very vague about the cancellation policy, nothing said explicitly that no refund is possible. When I proceed to cancellation there were no warnings that no refunds will be made.
I did and I was told that they only offer vouchers and that this was in their terms I agreed for. I went back to terms and i didn't find one single sentence saying that no refunds are offered. I believe that there is law in the US that also requires travel companies refund if cancellation was made within 24 hours.
The person who I talked in the customer service wasn't in the US and she sounded extremely rude and condescending. Don't use this company it is scam and ripoff and they treat customers like sh*t!
2 Updates & Rebuttals
Robert
Irvine,United States
Your thoughts are incorrect
#2Consumer Comment
Thu, October 17, 2019
They do not have to explicity state that no refunds are given. They can however talk about their cancellation policy and only issuing a credit. Which by the terms you agreed to (and yes you did agree to them), they did state those terms.
What you call an "excuse" is the legally binding terms you agreed to when you purchased the ticket, specifically section 5.
As for the 24 hour rule you are thinking about. This ONLY applies to airlines and ONLY in certain conditions. The airline can provide either a 24 hour cancellation or free 24 hour hold. They don't have to provide both, and it is up to you to understand what they will allow BEFORE you by the ticket.
The other condition is that this rule does not apply for any ticket purchased less than 7 days in advance. So you lose out on that claim on two fronts if you purchased your ticket less than 7 days in advance.
Kinga
Los Angeles,California,
United States
Company terms
#3Author of original report
Thu, October 17, 2019
Terms of booking they use as excuse of not refunding my ticket. There is nothing about non-refundable tickets
https://www.flixbus.com/general-terms-business-and-booking-conditions
