- Report: #1519608
Complaint Review: Flip City Magazine -
Reported By:
Richard -
Fayetteville, Arkansas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Flip City Magazine
United States
Web:
https://www.flipcitymag.com/
Categories:
Business Rating:
(2)
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Flip City Magazine Stole my money - Failed to deliver
On Feb 5th 2022 I took out a Flip City PRINT Subscription for 6 PRINT Issues, starting with issue #10 JAN 2022. Issue 10 covered months Jan/Feb. I immediately get an email stating that my downloads are ready as if I took out a digital subscription. I then that I indeed selected PRINT (based on receipt) BUT I also caught what appeared to be a bait and switch tactic for an AUTO RENEW subscription.
When i select a 12 Mo Print subscription (6 issues) and when I select "Add to Cart" it switches to an "Auto Renewal" subscription at check out. (I duscovered the switch after my purchase). I reached out to Flip City and noted I never signed up for Auto Renewal and corrected the digital issue.
Towards the end of Mar 2022 I still had not received my issues so I reached out to Flip City again. But no response was received in April I inquired again but no response until the end of April. By this time i was missing the first two issues of the subscription.
Flip City blamed the post office and I was told by Christy McKenzie (editor) that replacements would be sent. Those "replacements" never arrived. I sent another email mid May noting that I still hadn't received any magazines from my subscription. No response received.
So towards the end of May I take action and contact the FTC and FBI to report the fraud. By this time it is pretty clear that I have been rupped-off. I emailed Flip City again June 1st and again no response. This actually prompts a response... though very insulting and sarcastic.
A week later I get my first issue of the subscription (issue #12) as well as a letter dated June 5th making light of the situation in an extremely sarcastic tone. I follow up inquiring about issues 10 & 11 and again my query is met with no response.
On July 3rd I get notification that my subscription was expired. I again contact Flip City this time asking for a refund and I actually got a reply indicating that it was for a different subscription. The reply also disregards the refund request and indicates that I already received "replacements" which is not true in the slightest extent.
I email Flip City again asking for a response to the refund request and this again is met with no response. It is now July 7th, I have been going back and forth with Flip City since Mar 22nd and to date nothing has been done to resolve the issue. I called them out up front on a auto-renew and digital subscription scam and then my magazines magically never get delivered.
I take action and report them to the FBI a d FTC and I finally receive (ONE) issue along with an insulting, sarcastic letter! Do not waste your time and money. I will pursue this as it is now about principle since FlipCity has stolen from me but save yourself the trouble and don't buy from these scammers.
1 Updates & Rebuttals
Richard
Fayetteville,Arkansas,
United States
Magazines Received
#2Author of original report
Fri, July 08, 2022
Update: magazines (10 & 11) received along with a second copy of issue number 12. Turns out the other two thin mags were under issue 12 and the stupid letter and a tin foil hate that was included in the package. I guess insulting a paying customer has it downsides.
However, Customer service is terrible and this oversight does not explain the auto-renewal and digital subscription issues nor does it explain why all my emails were ignored. A complete resolution spanned months. Instead of making insulting remarks and giving attitude, the company should have just offered to help. It still took filing fraud reports to get any movement on the issues.
