Complaint Review: On Fleek Wig Store On The AliExpress Selling Platform - GUANGZHOU, GU GUANGZHOU, GU

I placed an order on the AliExpress platform with the Vendor On Fleek Hair Wig Store On July 18th, 2020. The Delivery Time was from 4-13 days.  I contacted the Vendor on 7.26.2020 inquiring about my order because I had not received it yet.  The Vendor answered me on the 27th of July, 2020 saying the delivery would be in 7-15 days because of covid 19, according to FedEX.

On 08.01.2020, I contacted the Vendor again & informed them I had 10 days left to file a Claim. After tracking my order and finding out that it never left China, I was going to file a missing order complaint by 08.09.2020. The Vendor replied on 8.6.2020, that they told me, I would receive it in 7-10 working days; and to give them my email so they could give it to FedEx to contact me before they deliver the package. But I did not feel comfortable sharing my email address with the Vendor.  I saw no point in doing that.

Then I replied back to them, on 8.6.2020, that I was requesting a refund in the total amount of $124.00 because I had waited 19 full days, and it was 14 days, not counting weekends, and that I was tired of waiting. The Vendor answered on 8.8.2020 with an apology and excuse that all of aliexpress packages were delayed due to the virus getting serious all over the world.  They have called FedEx and they can update the servers for me, or did I still want my refund?  I replied on 8.9.2020, no thanks. I want my Refund please. Thanks.

Then, on 8.9.2020, the Vendor replied: if you want refund,since we have ship the package out,pls cancel the dispute first then open a new dispute for "Refund and Return the item",and choose"the shipping method is not as described",so that we can just stopped the package and you don't need to return any item,we will provide the evidence to aliexpress and tell them you don't get the package,they will refund for you asap. That was a BIG RED FLAG TO ME!  Because Now, They Wanted Me To PRETEND I Received Their Package, etc.  and I wasn't about to tell that lie! Nor play their games!  I then realized, they had stolen my money because they now wanted me to pretend I received their 'shipped package' but I never did receive it.

To make this frustrating story short, after I had put in a Dispute Complaint, the Vendor sent ' Bogus proof of Delivery Ticket' showing the Labels Printed and then showing a closing, delivered package box making a claim that I had signed for their package, with the name on my order.  I was SHOCKED! How on Earth could they do that? How could they Print out a BOLD FACED LIE like that!? I Never got my Order. I began to panic!

I contacted FedEx and was speaking with their Virtual Assistant online.  I took pictures of our conversation.  According to FedEX, my Order # showed that the Vendor sent to them a 'Shipping Label' that had been made for my Order, but their Status was Pending, while awaiting my package to arrive from the Vendor, in which it Never Did!  This seemed like the 'Twilight Zone'.  Everything was 'grainy' and vague to me. I was going back and forth to my account on AliExpress to look at the Vendor's Bogus Lies again, then go back to provide the Virtual Assistant with more information.

This time, I provided FedEX with the 'Delivery Ticket #, and this time, the Virtual Assistant replied, according to that Delivery Ticket Number, the package had been delivered on 8.01.2020 and they gave me the Time, and the name of the person who signed for it. Which is a totally different name & person than myself! But, by me still being in Shock. I immediately contacted my housing manager and wrongfully accused someone of stealing my package.  I was in shambles. Then after calming down, I realized that the Vendor was being DECEITFUL all the while!  I then emailed my residential manager the next day apologizing and explained that NO ONE had stolen any package from me; that the Chinese Vendor had lied!  Exhaling...  I Believe FedEX. That's how I realized the Vendor was Crooked!

 My Conversation With The FedEx Virtual Assistant:

Please ask me your questions about FedEx products and services. You: #XXX(protected info)/ FedEx: I’m sorry, we couldn’t find any locations near that address. Please try the FedEx Locator for additional search options./You: I just gave you the Tracking # /FedEx: The shipper has prepared your package, however, they have not yet given it to FedEx. Please contact the shipper of your package for more information./ You: Do you even see the Tracking # provided/ FedEx: Are you looking for…: I would like to track my package/ You: yes/ FedEx: The shipper has prepared your package, however, they have not yet given it to FedEx. Please contact the shipper of your package for more information./ You: Thank you./ FedEx: You're welcome. /

As you can see, the Vendor has been LYING! And Presented a Bogus Delivery Ticket & Proof Of Delivery to my 'signed name', which are ALL BOGUS! As They Never Sent My Package To FedEX. That's Why It's Still In A Pending Status Within The FedEX Tracker System./  

And Guess What?:  I just got notified by AliExpress that they have 'Proof' that the package was delivered to me  and unless I provide otherwise, they will be closing my case. ??? I DON'T THINK SO!  I have proven myself to AliExpress Virtual Assistants as well as Upload my Proof of the Vendor's Lies, by Sharing FedEX Information as well, and yet they said I haven't proven anything?  I am soooo disheartened! THEY ARE ALL CROOKED TO ME!  Also, the Vendor is now harassing to Refund me through PayPal?  I Did Not Pay Them Through PayPal! /  

Our Conversation: friend， we can send money to your paypal you will receive your money in few hours,is that ok for you? 13/08 11:36 No thank you. I was advised by AliExpress Cust. Serv. to receive my REFUND back to the Card I Used To Make The Payment In HERE. For Me NOT To Use Paypal. I Will NOT Use Paypal For My REFUND. SEND My REFUND Back To My Payment Card In AliExpress Please. And Do It Today! Thank You. Exhaling ...[Frowning] I'M About To File A Police Report & Complain To The Federal Trade Commission In The USA Against This Platform & Your Store! I'm NOT Kidding! REFUND MY $124.00 ASAP! TO MY CARD IN ALIEXPRESS! NOW!  /

yes my friend,if you want return to your card we can do that foryou but we need yur help. we want youc an receive your full refund more faster my friend 14/08 15:48 /

Look, before I go to the Chinese Federation as Recommended By FEDEX, You Need To REFUND ALIEXPRESS So They Can REFUND ME! CASE SOLVED & CLOSED! SUBMIT THE REFUND FOR $124.00USD A.S.A.P. TO ALIEXPRESS NOW./ 8.15.2020 IS MY LAST WAITING DAY ON YOU PEOPLE, & I'LL FILE MY COMPLAINT ALL OVER THE INTERNET! I'M NOT PLAYING AROUND! I DON'T WANT ANY OTHER DEAL OFFERS FROM YOU. YOU CANNOT BE TRUSTED! REFUND ALIEXPRESS TO REFUND MY $124 USD. STOP WASTING MY TIME!   14/08 21:36 /

friend,when you paid you paid to aliexpress,and your order is in juadement it means we have no rights do anything about your order,aliexpress will take the money to you,it will on hold for 1 month,but we want you can receie your full refund in this week,and we need your help we just can do that for you /

I have not replied to these Crooks!  They haven't Confessed to AliExpress and therefore, AliExpress is attempting to side with them.  That's why I am now here.//  

FROM ALIEXPRESS TO MY EMAIL:

Dear US shopper,

Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order (XXX) protected info.

Problems with the order Judgement from AE Invalid Reason Purchase Protection is running out, but package is still in transit Invalid If you did not get the package, please provide shipping company's missing parcel documents within valid time. If you have received the goods but not in good condition/ shortage, you are suggested go to 'Dispute Detail' -- Check 'Dispute Reason-- Click 'Update Reason' to update your reason for filing a dispute.

Package Information Fedex IP (XXX) protected Delivered Solutions:

  Option 1: Please continue to wait for 3 days

Response time: 3 days

Please provide evidence as requested. Please kindly note that if no response or no valid evidence provided before the deadline, AliExpress would release full payment to the seller or refund the money as per seller's suggestion and close the dispute.   Note: You can resolve the issue by clicking 'Add a New Proposal', 'Accept' (to accept the seller or AliExpress' proposal), 'Upload Evidence' or 'Edit' (to modify comments on the proposal).

Your understanding and cooperation will be appreciated.

Best regards,

AliExpress Case Management Team

-------------------------------------------- // I am at a lost for words.  All that I have contributed to that platform, in proving my Innocence and the Vendor's Crookedness; and I'm still treated as though I haven't proven a darn thing, leaves me at a lost for words.  As soon as I receive my $124 USD with the help of you all, I'm Deleting My Account with AliExpress. And Yes, They Deserve To Be REPORTED! This Is Absolutely Despicable To Me!  And Why Would A Vendor Finally Agree To Refund A Buyer Who They Feel Received Their Goods, If I Did Sign For It As Their 'BOGUS DELIVERY TICKET' Shows? But I Never Signed For Anything! I Never Even Received The Darn Thing! FEDEX Gave A Totally Different Name Than What The Vendor Provided As Evidence; And The Package Was Delivered On The 1st of August, 2020, To A Different Person With A Different Name, Address & A Different Phone # Than Mine! (I got all that information from speaking with A LIVE, FedEX Employee by my Location) in my research...  As Both Of Us Were Still Arguing [Me & The Vendor]...  Exhaling... They Played Me For A Fool And I'm Highly Offended By It All!  NEVER AGAIN WITH ALIEXPRESS! // JESUS CHRIST Help Me Please! ♥