- Report: #1476889
Complaint Review: FAMILY TREE DNA FTDNA - Houston Texas
Reported By:
Arthur -
Hout BAy, Western Cape, South Africa
Submitted:
Updated:
-
Author Not Confirmed
Why?
FAMILY TREE DNA FTDNA
1445 N Loop W No 820 Houston, 77008 Texas, United States
Web:
www.familytreedna.com
Categories:
Business Rating:
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FAMILY TREE DNA FTDNA NON DELIVERY COUPLED WITH NO CUSTOMER SUPPORT Houston Texas
I have purchased a DNA kit the results of which have been delayed for three 4 week periods in succession . It should be noted this was done without the courtesy of an email or a call to inform myself of the reason for the delay so I complained to the BBB and they responded with alacrity and undertook that my results would be available yesterday since it passed QC very easily .
Lo and behold when I logged on to my dashboard it had been delayed once again without so much as a simple explanation why . Upset I visited their Facebook page to complain only to find that there are many complaints on this page citing the same problem as can be seen from the comments
https://www.facebook.com/FamilyTreeDNA/posts/2307618279290540?comment_id=2310370769015291¬if_id=1554967354625101¬if_t=feedback_reaction_generic
This either means that they lack the capacity to privide the sevrice paid for in a timeous and organised fashion or they are scamming people . I would advise everyone to stay away from this company and rather use Ancestry or some other DNA testing company since they seem to have much fewer delivery and customer suppourt problems . What a ripoff
