Exxon ARJN LLC Accused me of theft & laughed at my special needs child Maple Shade New Jersey
On February 4th 2023, I stopped by this gas station on my way to pick up my two diaper age children. I told the gas station attendant "15 cash regular" and he smiled at me and went on to pump the gas. It seemed like I was there for awhile but because I was on the phone I was not paying attention and noticed that my gas tank was full. In confusion I looked for the attendant and said, "excuse me" but he was attending to another customer.
When he came over I informed him he put in the wrong amount and he told me he thought I said "fill it up". I thought he could possibly siphon or take the gas back because I never had something like this happen before but he told me I had to pay for it or he would call the police. As I did not have the money, I could not and he went on to call someone while I called the police myself as I wanted to get things moving since one of my children is special needs and I didn't have time for his bluffing. During that time the attendant actually smiled and laughed at the fact I had a special needs child.
My mother in law had to bring my kids to the station and pay for the gas. When I left I recalled the customer service rep I was on the line with who informed me their calls are recorded and they heard me say 15. I promptly returned to the gas station, the attendant would not give me his name (because of course now he didn't speak english) and I reached out to the owner since their store number didn't work who hung up on me. He also taunted me via phone and texts. He accused me of trying to get "gas free all the time" when I never had been there before and then thanked me sarcastically for the money.
I want an apology from the owner and the attendant who laughed at me. I also want them to work on their customer service so this does not happen to another individual. The attendant should be confirming the amounts. The owner should be handling complaints.
Tue, February 07, 2023
Is available at this site. Just type in 502469 and it appears in Consumer Comment #25 at Ripoff Report #502469.
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