- Report: #1510349
Complaint Review: Expedia.com - Internet
-
Author Not Confirmed
Why?
Expedia.com
Internet, United States
Phone:
(877) 227-7481
Web:
Expedia.com
Categories:
Business Rating:
(0)
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Expedia.com Expedia Expedia claimed to book a reservation but never did and refused to refund my money Internet
I booked a hotel stay with Expedia on July 16, 2021 for a 1 night stay at the Hilton Garden Inn in Kalamazoo Michigan. They sent me a confirmation and charged my card. When I arrived the hotel did not have a reservation and was fully booked, forcing me to go to another hotel and pay a higher price. I callled Expedia and all they said is that my reservation is confirmed and non-refundable but they could cancel it and see if the hotel would give me a refund or possible charge a cancellation fee. I called the hotel a few days later to see if they had any record of payment or reservation from Expedia and they confirmed they did not. Expedia several days later said they were unable to contact the hotel so I was going to just have to pay the full charge. The money went straight in their pocket and they gave me nothing. After looking at the Better Business Bureau there are thousands of stories like this. It appears (in my opinion) that they have resorted to flat-out stealing to stay in business after likely being financially hurt during the pandemic. This company needs to be investigated for fraud and shut down. I am going to reach out to my state and national representatives to see if they can get the company investigated and uncover all of the scams they are perpetrating on people.
1 Updates & Rebuttals
Irv
Florida,United States
One Question
#2Consumer Comment
Mon, July 26, 2021
What in the world are you doing, wasting your time and money with these third party reservation schlock operations? Do you actually think you couldn’t call the hotel yourself and make that reservation? They CANNOT DO anything you can do for free! Do you understand that? They cater to the inexperienced traveler and they add a middleman as well as this non-cancellation BS! NEVER, EVER use one of them again for anything! They are ALL garbage!
