- Report: #1511373
Complaint Review: ETSY.com - Brooklyn NEW York
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Author Confirmed
Why?
ETSY.com
902 PARK AVE Brooklyn, 53925-1631 NEW York, United States
Web:
etsy.com
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ETSY.com Old, obsolete operating software, little customer service, failure to update/repair pitiful operation software Brooklyn NEW York
Have been a good Seller with ETSY over many years. Their Customer Service is abominal!. Wait extensive time for a representative, and typically listen and need to transer you since the rep is not trained well on their operating software.
The software itself is very old, written by poor programmers who have long left the scene. Many areas of the software were not completed, so when you try and use them. They fail. Then the rep stumbles about trying to fix the issue, often just crediting your account pennies for the bad software. Years later, no repairs to the software, no training of the reps how to manage.
Expect long telephone waits. Expect zero call back if you opt for that feature, times out in about an hour.
Problem is they have one of the worst HOLD music selections ever heard. Have received numerous complaints, but they cannot replace it. Yet they can overlay ETSY ads on the bad hold music, so someone at ETSY knows how to modify the hold, but does not respect the fact that the bad music is one of the many complaints about their obsolete software.
While they provide a minimal platform, it has slid downhill for the added sales and volume. Remember the early days of Ebay? Finially, Ebay installed new software, written by better programers, and regained a little of their reputation.
ETSY is suffering the same. Minimal original, low volume software. Increase in activity, now exceeding the limits it was designed to handle. Have notified about 5 different error/uncompleted areas and the rep says they will pass it on. But nothing every becomes of the problem.
Zero/nil/nada customer service to the Selller. Cannot image had they mistreat the Buyer. ETSY's failure to handle their problems will lead to the demise of their company. Last week, (8/20/2021), Etsy call is was effectively down for serveral days. No Call Backs, No Help, just NO customer service.
Thinking of opening as ETSY store?? LOOK elsewhere, ETSY is a dinasaur waiting for extinction.
