- Report: #1506118
Complaint Review: Epson -
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Author Confirmed
Why?
Epson
United States
Web:
Epson.com
Categories:
Business Rating:
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Epson After uploading their firmware update, my Epson printer, less than a year and a half old, locked up and became unusable unless I use Epson brand ink cartridges.
I purchased my Epson xp1700 printer in October of 2019, and it has been working very well. I have seen many comments online by people who say never to upload their firmware update because they say they hide in it this incapacity to print without Epson brand cartridges. I just made the mistake of uploading it, and now my still pretty new printer is locked and won’t work unless I purchase the very expensive Epson cartridges.
I don’t believe Epson’s claim that other cartridges are harmful as I have always used the other brands with excellent results. I know when I purchased this printer in October 2019, the description said the printer is designed to work best with Epson cartridges, but it worked from the beginning fine with other ones. Now I have a useless printer unless I purchase their cartridges.
I feel very ripped off by Epson. Isn't this method of coercion to use only their brand of ink actually against the law? I have read that there are class action law suits against Epson for this. I would love to join one.
