- Report: #1523982
Complaint Review: EPSON (d.b.a Epson America Inc.) - Los Alamitos California
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Author Confirmed
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EPSON (d.b.a Epson America Inc.)
3131 Katella Avenue Los Alamitos, 90720 California, United States
Web:
global.epson.com
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Business Rating:
(1)
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EPSON (d.b.a Epson America, Inc.) EPSON is based in Suwa, Nagano, Japan but appears to do business in USA as Epson America, Inc. EPSON voided warranty of 9-month old (failed) ET-4850 Printer because of 3rd-Party "Ink" use (though problem related to hardware Los Alamitos California
I have previously purchased multiple EPSON products, but will NEVER buy another...and will share my recent negative experience with as many people as I can, giving them information they can weigh in their future purchasing considerations...
I have a 9-month old ET-4850 printer that a senior technician from EPSON diagnosed (over the phone) as having an hardware failure related to the ADF (Automatic Document Feeder).This should have been eligible for advance exchange (swap) with a new/replacement printer BUT... Since I use "ink" not manufactured by EPSON, "ALL" warranty is voided...not just ink-related failures, but image capture failures, mechanical failures, etc.
And, the warranty and/or operations manual states something to the effect that by using the EPSON product, you waive the right to take EPSON to court and instead agree to Arbitration. But, since they have that carefully worded disclaimer about third-party ink, an arbitrator would likely have no choice but to side with EPSON whereas a judge in a court of law could have more discretion since things such as a gear, a roller, an imaging lens/camera, etc. are not reasonably linked to "ink", they could potentially enforce product warranty coverage or liability.
So, I have a printer that retailed in an office products store for $499 that lasted only 9 months and EPSON has rejected any warranty coverage and is washing their hands of it.
To avoid any interpretation of slander, libel, or defamation of (corporate) character, I have been careful to do nothing here but simply recap my experience...and place it for public viewing/consumption.
Extremely unimpressed...and will NEVER buy another EPSON product.
1 Updates & Rebuttals
Flint
Rolla,Afghanistan
Not what it says
#2Consumer Suggestion
Sun, January 22, 2023
That's not how warranties work. Unless the failure was CAUSED BY the third party supplies, the warranty is not void. And you can't put arbitration clauses in a warranty, it is not a contract. Either way, arbitration clauses typically allow you to use small claims court, which is sufficient for this. Try contacting them again and insist on getting a written statement from them if they refuse to cover the printer. Then file an FTC complaint.
