- Report: #1501254
Complaint Review: eBay - San Jose California
Reported By:
Disgruntled -
San Antonio , Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
eBay
2145 Hamilton Avenue San Jose, 95125 California, United States
Web:
www.ebay.com
Categories:
Business Rating:
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eBay eBAY ALWAYS PROTECTS THE BUYER / ENCOURAGES BUYERS TO LIE FOR RETURNS & REFUNDS San Jose California
I am a seller on eBay. I sell things around my house that we no longer need or want, or can't return. Obviously not a big time seller there, but I am honest, and believe you do unto others as you would have done unto you. I would never sell anything damaged or broken. I take lots of photos and disclose any issues with anything. I ship using LOTS of padding and have never had an item broken in shipping for that reason. I have a 100% feedback rating. Never received any negative feedback and all my buyers are happy. I do not offer refunds or allow returns because I can't afford the added expense of that being a very small seller. There's the background.
eBay has a policy in place that allows for buyers to return items that are not as described, or defective. Which they should because there are bad sellers on that site. However, their policy never takes into account that some buyers lie about an item being defective just so they can get all their money back and also not have to pay any return shipping costs. All the buyer must do is hit this magic button and they are ALWAYS believed to be telling the truth and the seller MUST give them a full refund and pay the return shipping, no exceptions. If you don't agree, eBay will just get into your bank account and take it from you. The burden of proof is completely ignored! For sellers that don't offer returns, that's the only way the dishonest buyers can return it.
I sold an item that I personally verified worked perfectly and shipped it out immediately after receiving payment. The buyer receives it and after a couple days decides they don't want it. They indicate the item is defective, which I know for certain it wasn't because I used it prior to listing it. eBay allows and even encourages buyers to lie, not have to prove their fraudulent claim, and then makes sellers pay for all of it, plus eBay takes their share of the transaction fees! I am now out the cost of both shipping it to the cutstomer, and the return shipping and all associated fees, and at no point is anything asked of the buyer to prove the item is defective. This policy of eBays to "always believe the buyer" is completely unfair to sellers. Without sellers, eBay has no business. They are stabbing the people that keep their company going right in the back.
I have seen class action lawsuits against eBay in the past for this type practice (and other fraudulent things they do), but can't find any currently. If you know of one I can join please let me know.
There is a saying, "buyer beware". When it comes to eBay, it should be "seller beware"!
