Complaint Review: dish network - Englewood colorado

I ordered the bundle of internet, phone and tv hoping to leverage the services for my house.  We had not moved in and was not informed I needed a tv on site, but offered to bring one during the process but was told it wasn't necessary.  After asking about the capability to stream videos on-line we made our selection to obtain Dish/Hughes Net bundle of services.  I never received a phone hook up, internet did not support videos and the cables I had to install into the dishes. 

I was on-site to speak with the installer and the cables were left behind my home and instructions on how to plug these into the dish were given but I am not an installer.  cables 30+ days later are not buried as promised and I did not sign the contract they have on file.  Hughes Net who handles disputes waived all fees due to the issue, however, Dish states that because their single service is excluded from the bundled services which were ordered. 

I have had numerous calls and willing to take their documentation to whatever collection agency they use and show my signature does not match the signed contract they claim to have.  They accuse me of playing word games with the customer support but asked services to be cancelled if the fee was waived.  Services are cancelled but now have a fee which I would have left on until this was resolved, now without service and claims they will not waive the fee now. 

I have the proper documentation and have recently spoken with Dave Simons who accused me to trying to play word games with their team and that I would have had to known to have a tv on location, which was not communicated with me.  Prior agents told me calls were not recorded unless given the proper disclaimer, however, he confirmed he reviewed prior calls including calls that were not to have been recorded.

I was also told by Mr. Simons that he could review all calls made by me by looking up the phone number, which I am unaware of what line I originally called to investigate coverage, but prior agents confirmed that is not possible so believe one must be misappropriating the information.  After seeking legal counsel, we believe that I have sufficient data to prove that this is not an issue on my end and willing to deal with the collections agency if Dish support is not able to address the situation.

I understand the company has their financial obligations to their investors to retain their fiduciary duties, but in this case they are expending substantial time and effort on a case in which I have provided clear documentation that I was on site and documents were not signed by any home owner when present to review the contractual terms.  Two-thirds of the requested services failed and in order to secure proper internet and phone another vendor had to be selected as neither Dish nor Hughes Net could provide a viable solution risking my wife's job. 

I would have stayed with Dish but they services of Internet and Phone offered online and through the chats and phone calls I had with agents are now being considered irrelevant information.  Lastly, the contract they state is valid for termination is being overcharged based on the remaining months of service, yet they are trying to charge a fee over the contracted amount.  Sadly, I am willing to talk to a collections agency, rather than dealing with the poor service at Dish.

Thanks