- Report: #1373499
Complaint Review: Discover Card - Nationwide
Reported By:
Disgruntled -
Mechanicsville, Virginia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Discover Card
Nationwide, USA
Web:
www.discovercard.com
Categories:
Business Rating:
(0)
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Discover Card Discover Card's dispute process is not consumer centric Wilmington DE Nationwide
A while back I purchased a steel building over the phone with my Discover Card. I purchased in September of 16 with a delivery date estimated at 12/2016 and a deposit of $6500.00. The building was supposed to be a home purchase and there were to be modifications , window placement , doors etc. done before the plans were drawn up.
Out of nowhere a set of plans was mailed to me on behalf of the merchant that I had not authorized and did not match the picture of what I purchased. THese were boiler plate drawings with no doors or windows specified.
I called Discover asking about my dispute window in November and was told I did not need to rush as I hade up to a year to dispute. I tried talking with the merchant as I was getting very suspicious of their practices and they would not refund me despite the fact I did not authorize thes drawings.
Finally I disputed the charge in January due to the fact that I never authorized the work and what was sent was not the same as what was contracted for. Discover denied my claim saying that the contract was an engineering deposit and that the services were rendered.
I reiterated that there was no authorization for the services, and that engineering was just a portion of the whole buidling and certainly would not amount to anything over $1000.00 The merchant still has not provided any proof of an invoice showing the cost of the engineering that was done by a third party nor did the merchant provide anything that I authorized this work to be done.
I filed with the CFPB as well and Discover still referenced the original contract and made no asknowledgement of the fact that the product was not delivered as described nor was it authorized to go to engineering in the first place.
I have been a long time discover customer and I am flabbergasted with their lack of support. I am out 6500.00 and all I have to show for it is a PDF of some drawings that cannot be used because they don't meet code and the house has no windows or doors.
