- Report: #1481503
Complaint Review: DirecTV -
-
Author Confirmed
Why?
DirecTV
United States
Web:
www.directv.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DirecTV Undisclosed 2 yr contract extension
DirecTV contract subscribers BEWARE...........
We signed up for DirecTV service in July of 2017. We knew going in that the contract term was for 2 years.
We purchased a wireless video bridge for one of our TV's and it was installed along with the dish and DVR system. Our 2 year obligation was supposed to end in July 2019.
My daughter moved in temporarily and wanted to watch TV in her bedroom. We needed to purchase another 'mini-Genie' receiver that would receive wireless TV reception from the satellite dish, through the wireless video bridge.
I called DirecTV and explained our situation. That is when I learned what we needed to purchase. DirecTV charged $105 plus added anothe $20 for shipping. After the mini-Genie topic was resolved, The DirecTV agent then moved aggressively into AT&T wireless telephone plans. I explained that AT&T service did not extend to my residence. They insisted that it did anyway. (BTW-it does NOT)
What DirecTV agents did not divulge is that anytime a customer purchases a piece of equipment ( in my case, the mini-Genie), the contract is extended from the original sign up date. My contract was extended from its termination date of 7-29-2019 to 1-8-2020.
DirecTV customers BEWARE! DirecTV was not honest in that they should have divulged the contract extension terms when I purchased the equipment. The action of not divulging a key piece of their contract is deceptive and dishonest.
My plan is to cancel in January of 2020, and never contract with AT&T or DirecTV again. There are other options.
And these satellite TV providers are wondering why they are losing subscribers? Go figure it out!!
