- Report: #1483584
Complaint Review: Directv - El Segundo California
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Directv
2230 E. Imperial Hwy El Segundo, 90245 California, United States
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www.directv.com
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Directv Refusal to terminate service requested by customer in mid month. Will not send box to return equipment El Segundo California
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I have been a customer of DTV for 25 years. Recently they charged me a late fee for 2 days late which gave me cause to look elsewhere for HDTV. I contacted DTV a week ago, asked them to terminate the service and send me a prepaid box to return their receiver. They want to terminate it at the end of the billing cycle and will not send the box until 8 days later.
It doesn't matter that I am requesting immediate termination. They seem to want to drag their feet in hopes that you change your mind, or slide it into the next billing cycle for yet another monthly bill.
If you call their customer service 1800-288-2020 you will be lead thru a never ending maze of computer generated questions which are not even relevent to your call. By the time you get to a human you cannot help but be furious. Then they start with their policy B.S. and how they can't disconnect in mid month even though I told them they could keep whatever I over paid. The absolutely refuse to disconnect.
You can find free programming on Pluto TV, Tubit TV and also stream Fox news and CNN on Janjua all for free. Do you really need to pay 70.00 per month or more to watch yet another Kymaro commercial, or a stale episode of Pawn Stars. Really what you are paying for is the ability to channel surf if you really think about it.
Get an HDTV antenna, we did and we are getting 120 channels for free with programming many of which are HDTV here is the link on Amazon : https://smile.amazon.com/gp/product/B00SVNKT86/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1
DTV and ATT are a hugh ripoff with the cards stacked against the customer. Why? because they are like the DMV they have so many customers why should they care? If you leave another files in.
Cut the cord and you give yourself an $840.00 per year raise automatically. Goodbye DTV
1 Updates & Rebuttals
Jim
Beverly Hills,California,
United States
They're Sort of Correct
#2Consumer Comment
Fri, August 16, 2019
DirecTV bills on a prepaid basis which means exactly what it sounds like. They can only cancel at the end of your billing cycle. Yeah, they're notorious (although AOL is worse) like those other idiots that like to retain their customers, and you can't really be cut-off mid-month as they said. Their soon-to-be ex-customers will expect a refund for any unused days. You don't expect that, so just insist I don't care about a refund (nicely), you thought this through (nicely...they think you're being rash), and you want to cancel. No deals, no extra...whatevers...just cancel. Be firm, but nice.
The key is getting the box to return the receiver. Let them not disconnect you - you already paid for it and you don't care about a refund. Get something from them indicating they confirm cancellation with a date that is the same as your billing cycle in case some moron tries to bill you for another month. Best of luck to you....
