- Report: #1509506
Complaint Review: Dabella - SLC Ut
Reported By:
Dean2021 -
West Jordan, UT, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dabella
SLC, Ut, United States
Web:
Dabella.com
Categories:
Business Rating:
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Dabella No communication/no install SLC Ut
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I am updating this as things do not happen. I WOULD NOT USE THIS COMPANY EVER.
Looking at other reviews they only respond to good reviews. Trying to communicate with these people is fruitless. They will answer your calls until there is a problem. When you do talk to someone it goes in one ear and out the other. I have had supplies in my RV parking for a month now. I am paying to store my trailer elsewhere. No communication no callbacks no emails nothing. I need to decide what I am going to do. I suppose I can have someone else install the stuff in my driveway.
UPDATE #1
Asked to cancel contract and get reimbursed for trailer storage. I was told again that people would be here yesterday and no communication and no people. Called Cassie and let it ring and ring no voice mail. Called the salesman and got voice mail. Called the main number and all they would do is send an email. Called customer service and Danielle would not give me a phone number to talk to someone else at the SLC/Draper office she wanted to email or transfer me to Kathy's phone that I had already called twice. It appears to me that they do not want to talk to people. I am getting a no soliciting sign for my house. I was fooled once by an Insurance salesman that lied and cost me money that was doing door to door. Now I was fooled again by a siding salesman that came door to door.
Shame on me.
I WOULD NOT USE THIS COMPANY EVER.
Update #2
I filed a complaint with the Better Business Bureau. I called the customer service line and got to the HR department. I talked to Ryan Kostin he said he would have someone contact me. If I was holding my breath I could have told him to ask for Mr. Blue.
Once again lack of communication seems to be systemic when there is a problem.
Update #3 27jun21
I finally had some contact with Dabella in SLC. They said they will let me out of the contract if I take down this post It had been about a week without any communication. I got a text from from the salesman Ty Lopez asking if I had been contacted by anyone. I texted him back no. I am not sure why this company cannot communicate. Lots of finger pointing when I do hear from someone. It is blamed on the office person Cassie. Anyway the saga goes on and on and on.
