- Report: #1519119
Complaint Review: CyberPowerPC - City of Industry California
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Author Confirmed
Why?
CyberPowerPC
730 Baldwin Park Blvd. City of Industry, 91746 California, United States
Phone:
(888) 900-5180
Web:
https://www.cyberpowerpc.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CyberPowerPC CyberPower Cyber Power LLC I bought a computer from their website. Computer arrived broken. When returned under warranty, they kept the computer and my money. City of Industry California
CyberPower PC (referred to as "CP" for the rest of the report) is a computer sales and repair company out in California. A friend recommended them to me and I ordered a custom computer from their website. The original CP computer sent to me came with severe damage and missing parts. I called CP up about this and I had to send them multiple emails and phone calls about returning the computer for a new one under the store's warranty. They finally accepted and I mailed back the computer. This was in December and their repair policy is 7 weeks for the worst-case scenario.
At 5 or 6 weeks I emailed about an estimated finish time as I was getting ready for a business trip and would need the computer. In writing, they said they had the computer, but they were missing a part. They would have it finished and sent to me as soon as they can. Three more weeks passed. I called them up and they said they were missing a different part now, but they should be sending the computer out on their end-of-week shipment. It never came. I called again and sent emails. Same response of "uh, I don't know what happened. I'm sure it will be out by the end of the week." This went on for SIX MONTHS until I told them it was unacceptable to be yanked around like this and they told me they would give me a full refund as "It's probably easier to refund you than figure out what happened." So I waited again.
After waiting another 3 weeks for them to process the refund, they only gave back a small portion of the money. Claiming there were a lot of fees for the repair and then restocking when the repair was canceled. All for the computer they never repaired. I tried calling up to find out what happened and the guy I had on the phone, who claimed to be the "Head of the Repairs Department", laughed at my call. Then told me "There's nothing you can do, you should have known we weren't going to lose money on this." So I called up my bank for a chargeback and they say it's passed the chargeback deadline since the purchase was over 6 months old by this point. Even though I only had the computer 1 night. I have copies of all their promises in writing, but in the end, they are frauds. Never got my computer and lost a couple of thousand dollars to them.
