- Report: #1531007
Complaint Review: Coleman Furniture - Cedarhurst, New York
Reported By:
Duped -
Sebastian, Florida , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Coleman Furniture
333 Washington Ave. Cedarhurst,, 11516 New York, United States
Phone:
(800) 974-5255
Web:
https://colemanfurniture.com/shop/online
Categories:
Business Rating:
(2)
Tell us has your experience with this business or person been good?
Coleman Furniture Poor quality furniture delivered defective and damaged. Then after furniture is returned same day they charge shipping and 15 percent restocking fee. Cedarhurst, New York
We ordered a 9 drawer dresser and 2 three drawer nightstands on 9/28/2023. We were told that after they were inspected by the delivery company they would schedule delivery. They arrived on 10/13/2023. 6 of the 9 dresser drawers did not operate properly and didn’t soft close as advertised. Two of the dresser drawers were damaged with crushed in corners and all were slightly misaligned. The nightstands were in the same condition and one drawer wouldn’t open more than halfway. After fiddling with all three pieces to no avail the "delivery team” called Coleman Customer Service and told them the problems. They told the rep we were returning the furniture. She said "fine.” When we called for a replacement or refund we were told "no” to a replacement, no to speaking with a manager and $1077.55 in cancellation fees. To them everything is a cancellation. They don’t recognize a return. Consumer protection laws cover damaged or defective merchandise and state that they must return all money paid within 10 day’s receiving the furniture back. They state that they have the "right” to repair and reship the furniture. They state that by agreeing to this reshipping you agree to accept the furniture as long as it meets their standards, not yours. In plain English if you allow them to ship it back to you and you don’t like the repair you are stuck with it. They are counting on you accepting it to avoid the restocking fees. Their Customer Service department is the worst I have ever seen. Clearly this is how they are trained as every conversation, every email is the same, part of a written script. I am a senior citizen so I have seen my share of customer service issues and even ran a merchant customer service department for 30 years. These people are like nothing I have ever seen. To add insult to injury the quality of the furniture is in my opinion very poor. If you are expecting high quality furniture for high $$$$$ don’t call this company. They have jerked around my husband and myself since October last year with no end in sight. Don’t fall for their advertising. Go see what you are buying or order from someone you can trust. If you have to order on line at least order from someone with a pattern of good customer service. The BBB website has a big red banner talking about this company. If I could give them a negative rating I would. This has been the worst online buying experience I could have imagined.
