• Report:  #1511163

Complaint Review: Coinme - Seattle WA

Reported By:
DeeG - Washington, DC, United States

701 5th Ave, Suite 3150 Seattle, 98104 WA, United States
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Coinme Coinme are ripoffs. DO NOT DEAL WITH THEM. I brought Bitcoins from their Kiosk and when I asked to cancel the transaction and get my refund it took 14 days for them to reply to my emails. Still during the 14 days I made attempts to call them and never reach anyone by phone. I only got their robotic answer machine where I left over 20 messages. When I finally got hold of someone, I was given the runaround for an additional 8 days where I spent that time proving it was me that brought the Bitcoin.

Once that was settled it took another 38 days for them to give me my refund but it was only 75% of what I paid for the Bitcoin because they kept 25% claiming that Bitcoin was down in the market and they only paid what it was worth and not was initially brought. In all it was close to 60 days to get my refund and I did not get all that I had invested in Bitcoin. Never deal with them. Their customer service is lousy and they take their time to refund you if any. I had to go to the Better Business Bureau and report them to get my refund. 

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