- Report: #1527012
Complaint Review: CoinMe -
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Author Not Confirmed
Why?
CoinMe
United States
Web:
coinme.com
Categories:
Business Rating:
(1)
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CoinMe Coinstar Coinme case #00594798 I had $100 worth of bitcoin sent to my coinme wallet. After two days it still has not been posted. I have spoken to customer service 4 or 5 times and even provided them with the transaction ID that shows they received the funds. They keep saying that they are busy and that someone will get to it. This is the first time I have had trouble with coinme but I am deeply disappointed with their customer service. Update. 6.13.2023 Still not a word from coinme. I see the bad reviews piling up here so it looks like the company just don't give a crap about their reputation. They don't even pretend to care about small change complaints. They have their machines in a lot of stores now and the newest complaints are about the machines malfunctioning and not producing the vouchers that were paid for. Their online services have been malfunctioning also. So I guess the fault might be that their software is failing due to increased demand. Or maybe it is just faulty in general. Whatever the reason, their customer service is abhorrent and provides almost no evidence that they intend to right their mistakes. They don't even bother to provide a human response to the reports of people's lost deposits. They even stopped doing phone support..despite stating that it is available from their online FAQ. Sooooo...I only lost a hundred bucks. A lot of folks lost considerably more. But I have never just stood by and let people take what is rightfully mine. I will persist by giving bad reviews on every online site where I have this ability. And I will print warning notices and attach them to every coinstar machine I can find. Update 06.16.2023 I received this response from coinme: "Hello KENNETH BLEDSOE, Thank you for contacting Coinme. We appreciate your patience while we work to resolve your issue. Your request has been received and has now been escalated to a more Senior Representative for review. As soon as there is an update on your case (00594308), w
Coinme case #00594798
I had $100 worth of bitcoin sent to my coinme wallet.
After two days it still has not been posted.
I have spoken to customer service 4 or 5 times and even provided them with the transaction ID that shows they received the funds.
They keep saying that they are busy and that someone will get to it.
This is the first time I have had trouble with coinme but I am deeply disappointed with their customer service.
Update. 6.13.2023
Still not a word from coinme.
I see the bad reviews piling up here so it looks like the company just don't give a crap about their reputation. They don't even pretend to care about small change complaints.
They have their machines in a lot of stores now and the newest complaints are about the machines malfunctioning and not producing the vouchers that were paid for.
Their online services have been malfunctioning also.
So I guess the fault might be that their software is failing due to increased demand. Or maybe it is just faulty in general.
Whatever the reason, their customer service is abhorrent and provides almost no evidence that they intend to right their mistakes. They don't even bother to provide a human response to the reports of people's lost deposits.
They even stopped doing phone support..despite stating that it is available from their online FAQ.
Sooooo...I only lost a hundred bucks. A lot of folks lost considerably more.
But I have never just stood by and let people take what is rightfully mine.
I will persist by giving bad reviews on every online site where I have this ability.
And I will print warning notices and attach them to every coinstar machine I can find.
Update 06.16.2023
I received this response from coinme:
"Hello KENNETH BLEDSOE,
Thank you for contacting Coinme. We appreciate your patience while we work to resolve your issue.
Your request has been received and has now been escalated to a more Senior Representative for review.
As soon as there is an update on your case (00594308), we will follow up with you.
Sincerely,
Tyrone
Coinme
Customer Support Specialist"
That was 3 or 4 days ago. Nothing but crickets from coinme since.
It seems that Tyrone's assurance that my complaint has been "escalated to a senior customer service representative" was more a P.R. stall than a sincere attempt to correct their mistake.
I suppose that their only real response will be to disable my account because of my annoying "petty change" complaint.
People who read my entire account of what dealing with coinme's customer service is like should avoid trusting their hard earned money to what seems to be the cloud of no return.
Date of experience: June 07, 2023
