- Report: #1489146
Complaint Review: Cohen's Fashion Optical - New York New York
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Cohen's Fashion Optical
106 East 23rd Street New York, 10010 New York, United States
Phone:
(212) 677-3707
Web:
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Cohen's Fashion Optical Cohen's Fashion Optical East 23rd Street, NYC Lies and denies you from your insurance benefits in order to get you to pay out of pocket or more money. New York New York
I've been dealing with this store for years and everytime I tried to acquire the free pair of glasses that is covered under my insurance, the store always lied and said there weren't a pair of glasses in their store that was fully covered, under my plan and that I had to pay extra or the full amount for a pair of glasses.
I contacted my insurance several times over the years and they said otherwise. I relayed to this store several times that my insurance company said that they have to offer me a selection of frames that are covered under my plan. One particualr store employee always was rude and dimissive and arrogantly denied me my pair of glasses, unless I paid the store additional money.
I always ended up not getting my frames from the store because of this, but this year decided to try again and have my insurance company call them. My insurance company called the store and they were just as rude, dismissive and arrogant. They didn't want to follow the contract, terms or rules under my insurance.
They admitted to denying me my free glasses under my insurance and demanding I pay additional out of pocket money. My insurance company then had to open a claim against the company and escalate the situation. The store's response to the claim was a lie, saying that the frames I wanted was going to cost more, but they have frames that are covered in full under my inusrance--
I never selected of looked at frames. But, the bigger problem with their lie, was that they were recorded by the insurance agent when the agent called them to inform them of my rights and benefits under my plan and they still were rude, arrogant and refused to offer me ANY frame, without me paying additional money out of pocket.
This place has been denying and in my opinion CONNING me for years, in order to try to get money out of me in addition to the money they would get from my insurance. Which in my opinion is not only fraud, but insurance fraud. I'm sure there are others out there who they have or are being shaked down from them as well.
