- Report: #453469
Complaint Review: Circuit City - Salinas California
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Circuit City
1910 N. Davis Rd. Salinas, 93907 California, U.S.A.
Phone:
831-4422420
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Circuit City salesman lied about coverage on extended warranty and know they wont fix my laptop Salinas California
I purchased a Toshiba Sattelite laptop back in 2006 along with an extended warranty. When I asked about the warranty the salesman said warranty begins after manufacturers warranty ends. He also stated that accidental coverage is included with the warranty, meaning and i quote him " If you ever spill anything on the laptop or drop it and it breaks, the warranty company will replace it."
Well a couple weeks ago I dropped my laptop and know it does not want to start. I called the company that provides the warranty and explained to them what had happened, that I dropped my laptop and that it wasn't working anymore. The person I spoke to asked for the ticket number so i gave it to him. He then stated " I'm sorry sir but the warranty you purchased does not cover accidental coverage." I then told him that it did, I explained to him that when I asked about the warranty, the salesman said that accidental coverage was a part of the warranty I was going to purchase.
Well know I have a broken laptop and the warranty i bought is worthless. The whole reason I bought the warranty was for the accidental coverage which was supposed to be included but wasn't. I feel I was lied to to purchase some warranty that was not needed just so that the salesman could get more $$$ for his sale. The price for the insurance was 299.99, thats almost half the price of the laptop itself.
Ricky
salinas, California
U.S.A.
Well a couple weeks ago I dropped my laptop and know it does not want to start. I called the company that provides the warranty and explained to them what had happened, that I dropped my laptop and that it wasn't working anymore. The person I spoke to asked for the ticket number so i gave it to him. He then stated " I'm sorry sir but the warranty you purchased does not cover accidental coverage." I then told him that it did, I explained to him that when I asked about the warranty, the salesman said that accidental coverage was a part of the warranty I was going to purchase.
Well know I have a broken laptop and the warranty i bought is worthless. The whole reason I bought the warranty was for the accidental coverage which was supposed to be included but wasn't. I feel I was lied to to purchase some warranty that was not needed just so that the salesman could get more $$$ for his sale. The price for the insurance was 299.99, thats almost half the price of the laptop itself.
Ricky
salinas, California
U.S.A.
5 Updates & Rebuttals
Flynrider
Phoeix,Arizona,
U.S.A.
Fault.
#2Consumer Comment
Wed, May 20, 2009
It's the salesmans fault for lying about the warranty coverage (which I don't doubt happened). But ultimately it's the OP's fault for not bothering to read what he was paying $300 for. I guarantee you, if I'm paying $300 for a piece of paper, you can be sure I'm going to take the time to read it.
Hugh Jass
Franklin,New Hampshire,
U.S.A.
Why?
#3Consumer Suggestion
Wed, May 20, 2009
Why didn't you read the agreement before you bought the warranty? This is your fault, not the salesman. Few if any extended warranties cover accidental damage.
SocratesAL
Auburn,Alabama,
U.S.A.
Circuit City
#4Consumer Comment
Wed, May 20, 2009
Circuit City has been out of business for a few months now. What's the point in posting about them ?? And, yes, the salesman lied to you.
SocratesAL
Auburn,Alabama,
U.S.A.
Circuit City
#5Consumer Comment
Wed, May 20, 2009
Circuit City has been out of business for a few months now. What's the point in posting about them ?? And, yes, the salesman lied to you.
SocratesAL
Auburn,Alabama,
U.S.A.
Circuit City
#6Consumer Comment
Wed, May 20, 2009
Circuit City has been out of business for a few months now. What's the point in posting about them ?? And, yes, the salesman lied to you.
