When I called to get my dryer fixed, I was required to pre-pay for the service call and wait for an assigned technician. After waiting for five days, no technician was assigned, and no attempt was made by Cinch to explain the lack of response.
I called a local technician myself and they quoted me half the price for a service call, so I cancelled my request with Cinch. Their non-existent reponse to my service call request resulted in my cancellation of the service agreement with Cinch.