- Report: #1503680
Complaint Review: Cardataonline.com - Montgomery Alabama
Reported By:
Seattle Shopper -
Seattle, WA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Cardataonline.com
8824 Morning Place Montgomery, 36117 Alabama, United States
Phone:
1-855-728-7404
Web:
http://www.cardataonline.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cardataonline.com Charged $18.95/month when I only requested one $1 report Montgomery Alabama
I requested a report from cardataonline.com for one car, for a $1 charge. They charged me the $1, but also started charging my card monthly for 18.95.
Today I contacted them after I found three monthly charges (should have caught it sooner, but you expect vendors to be honest). In chat their clerk said she deactivated my "account" and authorized a refund of one month's charge. I requested that all monthly charges be refunded but she declined. She wrote:
"On the page where you submit payment there is an option for an $18.95 upgrade, it could have accidentally been selected. I am sorry if there was any confusion. Please be assured, your account has been closed and refunded with $18.95 today. You will not be charged further."
I still want the other $37.90 refunded as I did not authorize those charges. When I found a prior report about them on this website, I realized that they have a pattern of adding false charges to unsuspecting customers' cards. I will never deal with them again.
2 Updates & Rebuttals
Karmen
Montgomery,Alabama,
United States
Apologies for mishap
#2REBUTTAL Owner of company
Fri, May 20, 2022
Hi Seattle Shopper,
Thank you for taking the time to share how your experience with our company went. I am sorry for the confusion and inconvenience it may have caused you. I am glad to hear you were refunded but if there is anything else we can help you with to make this right, please reach out to one of our friendly customer service agents 24/7 at1-855-728-7404 or contact me directly at [email protected].
Thank you and have a great day.
Karmen
CS Manager
Karmen
United Statescardataonline.com
#3UPDATE Employee
Tue, January 12, 2021
Thank you for taking the time to share how your experience with our company went. I am sorry it was not a great one for you. Please reach out to one of our friendly customer service agents 24/7 at 1-855-728-7404 or contact me directly at [email protected] for a full refund.
I look forward to hearing from you soon.
Karmen
CS Manager
