- Report: #897599
Complaint Review: Budget Renat A Car - Internet
Reported By:
GeDog -
Boise, Idaho, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Budget Renat A Car
Internet, United States of America
Phone:
Web:
www.avisbudgetgroup.com
Categories:
Business Rating:
(0)
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Budget Renat A Car Avis Budget Group Inc. BUDGET RENT A CAR BREACHES CONTRACT, STRANDS MOM & 2 DAUGHTERS. Internet
BUDGET RENT A CAR BREACHES CONTRACT, STRANDS MOM & 2 DAUGHTERS.
Saturday night, June 9, 2012, the mother and daughters disembarked their airline at San Diego Airport secure in their pre-confirmed, credit card transacted and charged, contract with Budget prepaid confirmed contract number - for a Budget Rent A Car to be waiting for them.
The Budget agent refused to release their car, AGENT DEMANDED CASH PLUS $200 SURCHARGE; alternate credit cards and check were refused. Again and again the agent demanded cash or no car.
Traveling under standard safety precautions, the mother did not carry enough cash to cover such a large demand.
The Budget agent laughed at the mothers pleas for help and safe transportation to their motel.
Budget breached the prepaid, existing contract on which a credit card charge for the full cost had already been conducted and confirmed.
Budget stranded the mother and two daughters, at night, on the streets of San Diego - without safety or ground transportation and without a shred of concern for their safety.
For six hours phone calls were made to Budget by the mother and family members around the country for resolution to the issues with the same universal answer from Budget, cant help you!
A concerned female San Diego Airport employee offered the mother and daughters a ride to their motel.
After the series of complaints by the extended family, Budget did reimburse the mothers credit card for the charges previously made to cover the car rental contract they breached.
Saturday night, June 9, 2012, the mother and daughters disembarked their airline at San Diego Airport secure in their pre-confirmed, credit card transacted and charged, contract with Budget prepaid confirmed contract number - for a Budget Rent A Car to be waiting for them.
The Budget agent refused to release their car, AGENT DEMANDED CASH PLUS $200 SURCHARGE; alternate credit cards and check were refused. Again and again the agent demanded cash or no car.
Traveling under standard safety precautions, the mother did not carry enough cash to cover such a large demand.
The Budget agent laughed at the mothers pleas for help and safe transportation to their motel.
Budget breached the prepaid, existing contract on which a credit card charge for the full cost had already been conducted and confirmed.
Budget stranded the mother and two daughters, at night, on the streets of San Diego - without safety or ground transportation and without a shred of concern for their safety.
For six hours phone calls were made to Budget by the mother and family members around the country for resolution to the issues with the same universal answer from Budget, cant help you!
A concerned female San Diego Airport employee offered the mother and daughters a ride to their motel.
After the series of complaints by the extended family, Budget did reimburse the mothers credit card for the charges previously made to cover the car rental contract they breached.
3 Updates & Rebuttals
Striderq
Columbia,South Carolina,
U.S.A.
Hyperbole doesn't help your claim
#2General Comment
Fri, June 15, 2012
the three weren't stranded "on the streets of San Diego". They were at the airport. Which has a slew of cabs that transport people to hotels. Sometimes have buses to take people places. And often have ATMs to withdraw the cash needed when you reserve the card saying you're using a credit card and then turn up with a debit card. If you communicate fully with the company you'll have no problems renting their vehicles.
Ramjet
Somewhere,Michigan,
U.S.A.
Question
#3Consumer Comment
Fri, June 15, 2012
What was their reason for rejecting all the credit cards? I'm not saying they were right but they must have given you SOME reason. There must be some more details?
coast
USAUndisclosed information
#4Consumer Comment
Thu, June 14, 2012
There certainly is more to this story. It's highly likely that she presented a debit or prepaid card instead of a credit card. The name and signature on the card may not be hers. The credit card used to prepay the rental fee may not be hers. She may not have presented a valid driver's license, or is uninsured and refused to purchase insurance.
I have rented many cars in many states and the rental agents have never requested cash or any form of deposit.
