- Report: #1497079
Complaint Review: BlueBird International - Auburn Hills, Michigan
Reported By:
Charles -
Martinsville+IN, United States
Submitted:
Updated:
-
Author Confirmed
Why?
BlueBird International
Auburn Hills,, Michigan, United States
Phone:
1.866.847.8592
Web:
https://bluebirdturf.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BlueBird International BlueBird Mowers & Lawn Equipment Customer DISSERVICE after equipment failure on second use...Customer service supervisor (Richard) calls me an idiot and hangs up as I try to resolve a warranty issue! Auburn Hills, Michigan
Upon the second use of the machine BlueBird HM200, the fan impeller disinergrated spewing out hard pastic parts out at me @ 100 MPH, endangering my life!
Trying to resolve my warranty issue, I emailed BlueBird through their Contact Us page...since they built the product and they held the warranty on the product they built and provided to me for $1000+. No results after a week. I then left a phone message with the Customer service supervisor Richard.
To Richard's credit, he called me the next morning...(that is where his assistance STOPS), HOWEVER, he rapidly escalated the level of the conversation, by loudly berating, embarrasing, belittling and telling me I was crazy to contact the manufacure instead of the dealer. He went on to rant about my purchasing my product from Mowers Direct, which he called a "NON-DEALER" as they are an internet seller and not a store front dealer...accusing me of scrounging up an internet site to save $20!
After a few minutes of being trashed by customer service Rep Richard I excused mysef from his tyrant. Later that day I was convicted to call Richard back and tell him of how I was offended, insulted and emotionaly damaged by his direct attacks to my dignity and charichter as I sited multiple times when company owners rose up to solve warranty issues with products I purchased to my satisfaction!
While speaking with Richard, I requested to speak with his suoervisor six times, to which he resisted and flat out refused. After which, Richard said to me, "You are an IDIOT!!!" After which the "Customer Disservice" agent hung up on me!
Seems as if BlueBird builds a product which is destined to fail and they have no intention of warranting the product they say they warranty...as a bonus, Richard will belittle you, embarrase you, berate you and call you an IDIOT!!!
i Have NEVER been so discusted with ANY Customer Service before...BlueBird International Lawn Equipment should be avouded AT ALL COSTS!!!
SIDE NOTE: Mowers Direct has been working with me ro resolve the issues with product they sell (BlueBird HM2000) Mike was EXTREMLY helpful in resolving my issue without the customer disservice agent Richard interfearing with my efforts!
