- Report: #959952
Complaint Review: Blockbuster Express - Lakeside Arizona
Reported By:
tg****232 -
Pinetop, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Blockbuster Express
20 E. White Mountain Blvd. Lakeside, Arizona, United States of America
Phone:
1-877-300-2128
Web:
Categories:
Business Rating:
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Blockbuster Express Messed up company Lakeside, Arizona
Received 5 receipts, by e-mail, stating that I had purchased 5 DVD'd from the local kiosk. Called the company to get charges taken off my account was not successful. Here is their logic. On Sept. 21 I did rent 5 movies, on Sept. 22 I called them to report one of the movies was not playable and they issued me 2 free movie coupons.
Went to the kiosk and returned the movies, attempted to use free movie coupons and the kiosk would not accept the codes. This is not unusual as the machine was out of service more often then not. The machine did not register my returns, so now I have been charged for movies I do not have, including one that was not even viewable. The machine has since been removed from the store and replaced by Redbox.
The customer service rep. reports she can tell the DVD's have not been in circulation and my response is, of course not because the machine is out of service and probably somewhere being repaired. Why would I only keep the very last movies I rented before the kiosk was removed, seems they might look into the malfunctioning computerized machine.
Just won't ever have any dealings with them again.
Went to the kiosk and returned the movies, attempted to use free movie coupons and the kiosk would not accept the codes. This is not unusual as the machine was out of service more often then not. The machine did not register my returns, so now I have been charged for movies I do not have, including one that was not even viewable. The machine has since been removed from the store and replaced by Redbox.
The customer service rep. reports she can tell the DVD's have not been in circulation and my response is, of course not because the machine is out of service and probably somewhere being repaired. Why would I only keep the very last movies I rented before the kiosk was removed, seems they might look into the malfunctioning computerized machine.
Just won't ever have any dealings with them again.
