- Report: #1419656
Complaint Review: BJ's wholesale club - New Jersey
Reported By:
Daniel -
Edison, New Jersey, United States
Submitted:
Updated:
-
Author Confirmed
Why?
BJ's wholesale club
New Jersey, United States
Web:
Bjs.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BJ's wholesale club Bj's, Bought and paid for computer from online store, it was about to be delivered when BJs canceled order. New Jersey
Bought 2 computers from BJ's online store on Dec. 23, 2017. A Christmas gift for my wife and a birthday gift for my son. Paid immediately via credit card. Charges appeared on card by the Dec. 26 and BJs shipped the PCs that day with delivery scheduled for the Dec. 27. The PCs were in my town, on the UPS truck on their way to my home when BJs stopped delivery and rerouted the PCs back to their origin, in MA. After 3 separate calls to BJs and after the PCs were in their shipping center I was finally told that they were not going to HONOR the purchase price. But if I want to repurchase the PCs, I could receive a 10% discount on the same item for my trouble. So instead of paying $180 each, I would need to pay $1000 each. And I even bought the extended warrentees. WHAT A RIPOFF!!!
Their may be honor among thieves but not with BJ's wholesale club. I passed on other deals for PCs that day because i saw this deal advertised on the BJs website. I have purchased items from online stores and private websites around the world and they stand by their listed, advertised price....but BJ's lacks that integraty even when dealing with loyal, 30 year customers. And I spent over $500 IN THE BJ's store in EDISON that day in addition to ordering the PCs. When I called BJs Customer Care, I was pushed off to the tech dept. So after getting the run-around, I received the brush-off. So much for their care of a loyal and( apparently not so) valued customer. I am near 60 and have never before encountered this kind of poor, shabby business practices. Would have expected better from them.....don't you be fooled!
1 Updates & Rebuttals
Chaiya
Virginia,United States
Reason?
#2Consumer Comment
Fri, December 29, 2017
Would you be able to find out why they canceled the order? That should be the key. You didn't mention anything about it in your report. There must be a reason behind this cancellation.
