• Report:  #1503232

Complaint Review: Better Business Bureau - Columbia SC - Columbia South Carolina

Reported By:
FedUp - Columbia, South Carolina, United States

Better Business Bureau - Columbia SC
2442 Devine Street Columbia, 29205 South Carolina, United States
(803) 254-2525
Tell us has your experience with this business or person been good? What's this?

I am renting and have had to deal with roaches, mold, damage to property, landlord allowing people to come into home without notice, no hot water, etc.  The list goes on and on.

I sent a letter to the BBB requesting assistance.  This is the response I received:

BBB Complaint Case 34066052

We regret to inform you that BBB cannot process your complaint. The case has been reviewed and was found to contain issues that are out of BBB's Purview. Your complaint would be best handled by the Attorney General's office listed below:


Physical Address: 293 Greystone Blvd STE 400, Columbia SC 29210

Mailing Address: PO Box 5757, Columbia SC 29250

(803) 734-4200

(800) 922-1594


Although we are unable to assist at this time, please remember that your BBB provides many valuable services to you both prior to making a purchase and after. If we can be of service to you in the future, please do not hesitate to contact us.


Daniel Carlberg - Operations Support Specialist

[email protected]

I asked why they wouldn't help and have not heard back.  This tells me that the BBB will help who they want and not help the people who need assistance.  I will NEVER ask for assistance again.  What a worthless agency.  Again, just a bunch of people behind a desk who want money and don't want to help.

1 Updates & Rebuttals


United States

#2Consumer Comment

Wed, December 23, 2020

I am really not sure what you think the BBB would do. The BBB is NOT a Government Agency and has zero authority to require a company to do anything. In addition, the BBB is funded by the same companies you are complaining about. I am not saying that they don't help some, but they are not this all-powerful agency that many people think they are.

Now, as to your complaint what did you want them to do? The most they could do is ask the landlord to stop entering your apartment without notice. But as mentioned the landlord could choose to just ignore them. If you are thinking of something like breaking the lease or other monetary damage, you need to talk to an attorney.

But before that, you first have to ask what was the reason they were entering your apartment? If they were there for an "Emergency" situation they don't need your approval.  An emergency would be anything where there is property damage occurring(or will occur) or a health and safety issue.

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