Better Business Bureau - Columbia, SC Submitted a viable complaint to the BBB (renter/landlord) - would not consider complaint Columbia South Carolina
I am renting and have had to deal with roaches, mold, damage to property, landlord allowing people to come into home without notice, no hot water, etc. The list goes on and on.
I sent a letter to the BBB requesting assistance. This is the response I received:
BBB Complaint Case 34066052
We regret to inform you that BBB cannot process your complaint. The case has been reviewed and was found to contain issues that are out of BBB's Purview. Your complaint would be best handled by the Attorney General's office listed below:
SOUTH CAROLINA DEPARTMENT OF CONSUMER AFFAIRS
Physical Address: 293 Greystone Blvd STE 400, Columbia SC 29210
Mailing Address: PO Box 5757, Columbia SC 29250
Although we are unable to assist at this time, please remember that your BBB provides many valuable services to you both prior to making a purchase and after. If we can be of service to you in the future, please do not hesitate to contact us.
Daniel Carlberg - Operations Support Specialist
I asked why they wouldn't help and have not heard back. This tells me that the BBB will help who they want and not help the people who need assistance. I will NEVER ask for assistance again. What a worthless agency. Again, just a bunch of people behind a desk who want money and don't want to help.
Wed, December 23, 2020
I am really not sure what you think the BBB would do. The BBB is NOT a Government Agency and has zero authority to require a company to do anything. In addition, the BBB is funded by the same companies you are complaining about. I am not saying that they don't help some, but they are not this all-powerful agency that many people think they are.
Now, as to your complaint what did you want them to do? The most they could do is ask the landlord to stop entering your apartment without notice. But as mentioned the landlord could choose to just ignore them. If you are thinking of something like breaking the lease or other monetary damage, you need to talk to an attorney.
But before that, you first have to ask what was the reason they were entering your apartment? If they were there for an "Emergency" situation they don't need your approval. An emergency would be anything where there is property damage occurring(or will occur) or a health and safety issue.