• Report:  #1497488

Complaint Review: Better Business Bureau of Los Angeles Silicon Valley CA - San Jose CA,

Reported By:
Merceda - Germantown, Maryland, United States

Better Business Bureau of Los Angeles Silicon Valley CA
1112 S Bascom Ave San Jose, 95128 CA,, United States
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PEP BOYS inspection report against Your mechanic

I discovered that BBB has been serving consumers since 1912, but the rating system has been called 'seriously flawed.' the BBB is merely facilitating communication between themselves and a company or that to learn that the BBB was unable to force a company to take action. This stems from an erroneous perception that the BBB is a government agency. It is not. It is, in fact, a business membership organization with chapters spread across the country.

What surprise is that BBB is primarily a business membership organization, not a government agency. A company has an "A" rating with the BBB, that doesn't mean the company is trustworthy. It simply means that the company has upheld its obligation to the BBB and followed their membership rules.

BBB may offer consumers a way to communicate with a business and voice their concerns but unable to force a business to do anything. And just because a business is responding to you through the BBB does not necessarily mean that you'll get anywhere. Businesses wanting to display that blue torch on their BBB websites and marketing materials must pay an annual fee. Small businesses with up to 100 employees generally have to pay anywhere from $500 to $1,500 per year; larger companies could pay upwards of $10,000 annually.

I filed a complaint to BBB of Los Angeles and Silicon Valley against a company name Your Mechanic. Your mechanic provides mechanic mobile services. I scheduled an installation of brake pads for my back breaks for $158.77. Your mechanic sent out a mechanic name Hugo and he suppose to have 21 years of experience. He installs brake pads on top of wrapped rotor which cause my car to make noise and a burning smell.

I called Your mechanic to report Hugo and the installation brakes issue. I inform them about the issues about my car such as loud noises and smell of smoke. I had a warranty and Your mechanic refuse to honor their own warranty. I filed a complaint through BBB March 2020, and it is still unresolved, they closed my case after I had my car inspected by another mechanic. BBB wanted to protect the poor reputation that Your mechanic has with customers. It was a waste of time to go through BBB process, they favor their members such as Your mechanic who pays them a fee.

Beware of Better Business Bureau, customers should be cautioned that the Better Business Bureau can in no way obligate a business to do anything. While a consumer sits around hoping for a response from a company, a response that might never come, that consumer could have already contacted your  States Attorney General's Office or bega n legal proceedings.

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