- Report: #372511
Complaint Review: Bendaroos-Merchant Media - Bridgeport Connecticut
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Author Confirmed
Why?
Bendaroos-Merchant Media
www.bendaroos.com Bridgeport, 06673 Connecticut, U.S.A.
Phone:
293-567-1133
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Bendaroos - Merchant Media Online No order review no email Bridgeport Connecticut
After indicating your initial order, you are presented with several options of other products to purchase.
The first one gives you the opportunity to get a larger package for $5.00 more, plus more shipping and handling. I thought it was to upgrade to a larger package, not buy a complete different package.
On all the other opportunities to purchase, I said no, and one of them offered a reduced shipping fee if you did purchase. I did not.
By the time I got through all that, the next page was, thank you, here's your order. So instead of paying $19.99 and shipping I was now at $64.45. Now I have 2 order confirmations with 2 different order numbers!
There is no chance to review your order. There is no email indicated on the website to contact them. If you reply to the order confirmation in your email it comes back as user unknown.
It's the weekend, of course no one is answering the phone, call back M-F 9-5. I'll post more when I find out more.
Sonya
Canaan, Maine
U.S.A.
The first one gives you the opportunity to get a larger package for $5.00 more, plus more shipping and handling. I thought it was to upgrade to a larger package, not buy a complete different package.
On all the other opportunities to purchase, I said no, and one of them offered a reduced shipping fee if you did purchase. I did not.
By the time I got through all that, the next page was, thank you, here's your order. So instead of paying $19.99 and shipping I was now at $64.45. Now I have 2 order confirmations with 2 different order numbers!
There is no chance to review your order. There is no email indicated on the website to contact them. If you reply to the order confirmation in your email it comes back as user unknown.
It's the weekend, of course no one is answering the phone, call back M-F 9-5. I'll post more when I find out more.
Sonya
Canaan, Maine
U.S.A.
1 Updates & Rebuttals
Shark
Canaan,Maine,
U.S.A.
Bendaroos, Bridgeport CT
#2Author of original report
Mon, September 15, 2008
I called them first thing Monday morning. The customer service rep was polite. But, she said I'd have to wait 24-48 hours because since it was on the weekend it isn't in their system yet. How come, I asked, I have 2 order confirmation numbers. So she asks for my zip code, my name, my send to zip code. Nope, can't find you. How about using the order number, I ask. What was that name again she asks...ok yes I found it. After several reasons why they could not cancel it, and my insistance that they could, and 20 minutes on the phone with several hold times, supposedly the order is cancelled, without being sent to the credit card company yet. But wait, I say, I have TWO order confirmations, I want them both cancelled. Supposedly that's one for the first item and one for the 2nd item. We'll see. I asked if she wanted to know why I was cancelling, or if she cared...oh yes, we want to know, she says. If you don't care, it's fine with me I won't tell you...no we want to know...so I explained about the whole order process, lack of chance to review order, no contact email, no customer service after hours. She was sympathetic to a degree (but I felt like it was just "blah blah blah" on her end.) She suggested that I may want to call to place my order in the future. I said there wouldn't be a future order, and knowing to call to place the order was fine for me but what about all the other people who use the website, they don't know and run into the same problems. She asked if I'd like to place my order with her...no thanks, no order at all for me, no bendaroos for my grandkids... I will repost when I know all is cleared!
