• Report:  #1526697

Complaint Review: Barclays U.S. Credit Cards - Wilmington Delaware

Reported By:
Kathy - Auburn, United States

Barclays U.S. Credit Cards
P.O. Box 8801 Wilmington, 19899-8801 Delaware, United States
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The website and app accepts payements and even sends email confirmation. Then I discover, days to weeks later, that the payment did not go through after all. This happened month after month. Every month I call and I am told it is corrected, only to discover later that it is not. 

Last month, the website tried to pull money from a different bank account than the one I clicked. When I called, I was told this would be corrected, and in addition, I removed the extra account from the site so it could not happen again. In fct, the site still tried to pull money from the wrong account 3 more times after I was told that the problem was corrected. Additionally, my account page has a message in big red letters "a payment was returned. Please make a payment." I was told that this message is permanent and cannot be deleted. 

These mistakes have caused me to incur bank overdraft fees and the whole debacle has affected my credit rating.


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