Complaint Review: Backstreet Surveillance - Salt Lake City Utah

BUYER BEWARE! BACKSTREET SURVEILLANCE CCTV RECORDS CUSTOMERS UNKNOWINGLY! 

I BOUGHT BACKSTREETS CCTV SYSTEM IN 2017. SINCE THE BEGINNING, I HAVE HAD NOTHING BUT PROBLEMS WITH THE CAMERAS AND SYSTEM CONSTANTLY GOING DOWN. THEY ARE OUT MORE THAN THEY ARE ON!

* 1ST, ACCORDING TO LOCAL CCTV COMPANIES, IT IS NOT A "PROFESSIONAL SYSTEM" AS PER BACKSTREETS MARKETING CLAIMS.

* 2ND, BACKSTREETS TECH SUPPORT IS NEVER AVAILABLE WHEN YOU EITHER CALL THAT EXTENSION OR GO TO THE ONLINE CHAT FOR HELP.

* 3RD, THE LAST TIME MY CAMS WENT OUT, TECH SUPPORT DETERMINED THEY WERE DEFECTIVE. I RETURNED THE CAMS FOR REPLACEMENT IN 2020. THEY SENT ME THE SAME DEFECTIVE CAMS BACK!

* 4TH, THEY ARE RUDE AND ABUSIVE.

I CALLED BACKSTREET IN RESPONSE TO AN EMAIL THEY SENT ME RE: THEIR CAMS 

SALE. I SPOKE WITH WILL, WHO WAS VERY KIND AND HELPFUL, WHO SAID THEY WERE $166.00 EACH, HOWEVER, WILL INFORMED ME THEY EXTENDED THEIR WARRANTEE TO 

5 YRS. SO I WAS ELIGIBLE FOR FREE REPLACEMENT, BUT I WOULD NEED TO THROUGH THE ENTIRE TEST PROCEDURE AGAIN WITH A TECH, IN ORDER TO GET A RETURN #. I 

CAN ONLY IMAGINE WHY THEY EXTENDED THEY WARRANTEE. TOO MANY COMPLAINTS ABOUT THEIR COSTLY YET FAULTY EQUIPMENT? 

I EXPLAINED THAT I AM 2 HRS. R/T FROM THE LOCATION, WOULD NEED TO PAY MY 

LOCAL CCTV GUY MEET ME THERE TO DO THE TEST ON MY END,  ALL WHILE  I AM CARING FOR MY 94 YR. OLD BEDRIDDEN MOTHER, SO THIS WOULD BE A HUGE INCONVENIENCE FOR ME AND MORE UNNECESSARY OUT OF POCKET COSTS, JUST TO RE-TEST CAMS THAT HAD ALREADY BEEN TESTED, DETERMINED TO BE DEFECTIVE THE 1ST TIME, THAT I HAD MAILED BACK, IN WHICH BACKSTREET HAD RETURNED THE 

SAME, STILL DEFECTIVE, CAMS TO ME MISREPRESENTING THEM AS "REPLACEMENTS" AND AS A RESULT, THEY SAT ON A SHELF EVER SINCE!

SUDDENLY RUDE, ABUSIVE, BULLY, MAC JORGENSEN (SECURITY CONSULTANT) GOT ON THE PHONE, YELLING AT ME AND DICTATING "THIS HAS GONE ON LONG ENOUGH! THIS 

IS HOW IT'S GOING TO BE...."  I WAS SHOCKED THAT HE WOULD SPEAK TO A FEMALE 

SR. CITIZEN CUSTOMER THAT WAY! OR ANY CUSTOMER FOR THAT MATTER!

* 5TH, BACKSTREET DOESN"T HONOR THEIR WARRANTEE. 

THERE'S NO REASON WHY BACKSTREET SHOULD PUT CUSTOMERS THROUGH A TECH-LED REPEAT OBSTACLE COURSE IN ORDER TO HONOR THEIR OWN WARRANTEE, ESP. WHEN IT'S BEEN PRE-DETERMINED THAT THE CAMS BACKSTREET RETURNED TO ME WERE STILL DEFECTIVE. 

* 6TH, I WAS FORCED TO FILE A COMPLAINT AGAINST BACKSTREET WITH THE BETTER BUSINESS BUREAU. THE CEO, SCOTT MCQUARRIE NEVER BOTHERED TO RESPOND. 

MAC  JORGENSEN RESPONDED, USING REVERSE PSYCHOLOGY BY TRYING TO ACCUSE ME OF WHAT HE DID (BEING ABUSIVE.) HE STATED THE PHONE CONVERSATION HAD 

BEEN RECORDED. I URGED HIM TO PROVIDE A COPY OF THAT RECORDING TO THE BBB, SO THEY COULD HEAR THE TRUTH FOR THEMSELVES! HE WAS TOTALLY UNCOOPERATIVE.

* 7TH, BACKSTREET RECORDS CUSTOMERS WITHOUT THEIR CONSENT OR KNOWLEDGE!

UNDER CALIFORNIA LAW, WIRE TAPPING IS ILLEGAL!!! IT IS A CRIME PUNISHABLE BY 

FINE AND/OR IMPRISONMENT TO RECORD A CONFIDENTIAL CONVERSATION WITHOUT THE CONSENT OF ALL PARTIES, OR WITHOUT A NOTIFICATION OF THE RECORDING TO THE PARTIES VIA AN AUDIBLE BEEP AT SPECIFIC INTERVALS. I DON'T KNOW IF THIS APPLIES WHEN THE PERPETRATOR, BACKSTREET,  IS IN UTAH, AND THE VICTIM IS (IN MY CASE) CALIFORNIA, BUT WHEN YOU CALL BACKSTREET THERE IS NO MENTION  OR WARNING ON THEIR AUTOMATED VOICE MESSAGE THAT YOUR PHONE CALL IS BEING RECORDED OR ANY AUDIBLE BEEP!!!

* DOPL UTAH'S GOVERNING AGENCY FOR LICENSING HAS RECEIVED NUMEROUS COMPLAINTS AGAINST SECURITY/SURVEILLANCE COMPANIES BUT THEY ARE NOT POSTED PUBLICLY, BBB COMPLAINTS FILED AGAINST BACKSTREET ARE ONLINE FOR PUBLIC VIEWING. 

IF YOU DON'T WANT TO BE A LONG DISTANCE VICTIM, I RECOMMEND BUYING YOUR CCTV SURVEILLANCE SYSTEM FROM SOMEONE LOCAL- AND DEFINITELY NOT BACKSTREET.