• Report:  #1526519

Complaint Review: Avalon Waterways - Denver CO

Reported By:
M. Goldner - Park City, UT, United States

Avalon Waterways
4695 South Monaco Suite 200 Denver, 80237 CO, United States
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Avalon Waterways cannot be trusted! We had a horrible experience with the company recently on a trip to Egypt, the Nile River along with Cairo, on what we’re supposed to be their riverboat, MS Farah. After we had paid for the trip in full we were sent an email saying the boat “is unavailable and you will now be sailing instead on the MS Movenpick Hamees. There was nothing we could do because of a disclaimer saying they could change the boat at any time. The boat we ended up traveling on, was in horrible shape, old and run down. We had traveled with Avalon previously, on one of their beautiful newer boats, which is why decided to use them again. Also, the trip was supposed to be adult only and ended up having many families with babies and children on board. This was a completely different experience than we expected. To add insult to injury while we were going down the Nile, the boat we were supposed to be on floated by us, MS Farah. Our whole Avalon group of 28 passengers were irate.

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