- Report: #1481087
Complaint Review: Asurion - Middletown NY
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Author Not Confirmed
Why?
Asurion
Middletown, 10940 NY, United States
Web:
www.asurion.com
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Asurion Failed to be able to service my phone due to "unavailable part with no availability date". Middletown NY
I was directed to asurion when my phone screen cracked. I set up an online appointment and at the appointment time I received an email stating I have been rescheduled to 5 days later with no explanation. From this point on it was a disaster. Multiple phone calls (and getting hung up on) and reschedules later, it turns out they don't know when they will ever have the "part" and I can get a replacement for $200.
When I said I didn't want a refurbished phone I was told it may or may not be refurbished. When I said I shouldn't have to pay $200 for a phone since that is not my choice I was told I could wait (for forever, I guess) until the part is available or pay for a new phone. I asked to speak to a supervisor and was promptly hung up on when they "transferred" me. This was the 3rd time I was hung up on. HORRIBLE, HORRIBLE company!
